Role description

Job title: Ticketing AssistantLocation: Fratton Park, Frogmore Road, Portsmouth, PO4 8RA.Hours of work: Full timeDepartment: TicketingReports to: Ticket Sales and Supporter Experience ManagerSalary: Up to 22,000 per annum
Overview | Job AdvertAn exciting opportunity has arisen to join Portsmouth Football Club as Ticketing Assistant. This role sits within the Ticketing Department, reporting to the Ticket Sales and Supporter Experience Manager.
The Ticketing Assistant will provide support to the Ticket Sales and Supporter Experience Manager, as well as assisting the Ticketing Operations Executive in the day-to-day operations of the ticketing office and overseeing the staff.
You will drive sales whilst ensuring the best customer experience is always delivered for our fans and those contacting the ticket office.
We are looking for a values-driven, resilient individual with excellent organisational skills. The ideal person will understand ticketing within a professional sports environment and must be flexible and willing to work irregular working patterns in response to operational needs.
Duties responsibilities- Oversee and supervise a busy ticketing team, supported by the Ticket Sales and Supporter Experience Manager and Ticketing Operations Executive.- Ensure the successful sale of tickets both in person and over the telephone.- Promote best standards within the department from both a customer service and operational perspective.- Ensure correspondence from season ticket holders and supporters are dealt with in a timely and efficient manner.- Assist in overseeing season ticket holder requests and transfers.- Manage and submit staff timesheets.- Manage end of day takings, ensuring income is reconciled and reports completed for the finance department.- Manage the away match ticket sales process to include liaising with supporter groups and match ticket purchasers, liaising with the home club, ensuring the sales process is delivered accurately and efficiently.- Act as a key support for staff working at all serving points during office hours and at home games.- Ensure that accurate customer data is captured for all ticket sales within Ticketmaster Sport XR system.
- Understand and assist in communicating changes, updates, and key information to all ticket office staff.————————————Personal Qualities Values-driven Outcome led Data-driven Team-player Curious to learn Resilient Methodical and thorough with a high level of attention to detail Ability to thrive within a fast paced environment Self-motivated Sense of humour Proactive with a ‘can-do’ attitude Good knowledge of Microsoft Word, PowerPoint and Excel Knowledge and understanding of professional sport, ideally football