Job Title: Ticketing Administrative Apprentice (Supporter Services)
Employer: Brighton Hove Albion FC
Salary: £7,503.60 (based on apprenticeship hourly rate £4.81)
Hours: 30 hours per week, Monday – Friday + occasional match days (time off in lieu will be granted)
Location: American Express Community Stadium, Brighton/American Express Elite Performance Centre, Lancing
Job Type: 18-month fixed term contract
Deadline Day: 17th January 2023
About usWe are a family run local community club who compete at the highest levels of football on a global stage. Our ambition is to be a top ten Premier League club and a top four Women’s Super League club. A commitment to high performance and high professional standards is at the heart of everything we do.
Help us deliver an exceptional service to our loyal fans
You will support our award-winning ticketing team by being the line of support for technical queries. You will also manage the administration of dispatching away tickets by helping to create clear and concise processes. You will ensure customer information is correctly captured on the ticketing system by yourself and other members of the team. Part of the role will include generating reports and marketing queries on request for various departments.
Whilst in employment, you will gain a Level 3 Business Administrator Apprenticeship through East Sussex College.
You will have strong administration skills, preferably using computer systems. You will need strong numerical and literacy skills. Ideally you will have experience of working in a customer service environment and using sales software, however this is not essential.
Our values play a pivotal role in our success
Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values and celebrate them with TEAAM Brighton awards each season.
Our values are:
· Treat People Well
· Exceed Expectations
· Aim High. Never Give Up
· Act with Integrity
· Make it Special
How we say thank you
In return for your hard work and commitment to us, you will receive a reward package which will include, but not limited to:
· Free breakfast and lunch (fantastic healthy and tasty food provided by our inhouse chefs)
· 23 days leave plus 8 bank holidays rising to 28 days with length of service (pro rata for part time staff)
· Club wide bonus scheme for 22/23 season
· Season ticket loan
· Priority access to Premier League match tickets, subject to availability and access to free WSL tickets for 22/23 season (upon completion of probation)
· Free on-site parking at the Amex and the training ground
· In-house training programme and Continuing Professional Development opportunities
· Discounts at the Club superstore and online
· Discounts and benefits from partners and local businesses
· Enhanced club pension scheme
· Access to occupational health and mental health support
· Group life protection
We are a Disability Confident employer
We are committed to supporting candidates with disabilities. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.
We champion diversity and equality
We believe the club benefits from engaging with everyone from a variety of backgrounds, allowing us to meet the needs of a diverse audience. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all colleagues and volunteers to share this commitment.
To be considered for this position, you must be able to demonstrate your right to work in the UK.