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The FA

The FA

The FA - Lancashire FA - Hospitality & Events Team Leader


Role Type



Posting Date

Sep 5, 2023

Role description

Our Organisation

Lancashire FA is the governing body for football in Lancashire, and the largest County Football Association in the country, leading the way in promoting and developing grassroots football. As a vision-driven company, we live and breathe our values daily, taking pride in reinforcing our positive people-focused culture.
We continue to support our footballing community driving forward with our vision to create ‘a Game for Everyone', as part of our mission ‘to lead and grow the game in Lancashire'.

We operate within a High Performing Organisation Framework and are in the final year of our latest 3-year strategy – it's an exciting time to join the teams championing football in Lancashire.

The Role

To manage, review, develop and coordinate a highly valued and effective Lancashire FA matchday offer for all professional football fixtures and County Cup finals played at The County Ground.
To work with the hospitality team (Café/Reception Team Member, Chef and Casual Staff) to manage all food and beverage operations within the group to the highest standards, legislatively and operationally.
To assist the Lancashire FA Facilities Manager in leading the hospitality team by motivating, training and appraising team members and ensuring an excellent customer experience, with the goal to maximise sales and revenue through customer satisfaction, employee and stakeholder engagement.
To ensure the building is facilitated and secured on a daily basis.
To assist in the 1878 Café, Conference Events and all areas of operations.
To provide a high-quality administrative support for the Association and deliver customer service excellence.

Key Accountabilities

Management of all fixtures and events held at the County Ground in conjunction with the Lancashire FA Facilities Manager

Staff planning.
Opening hours.
Product and equipment procurement, stock and waste management.
Budget and financial position, feedback to the team and problem solving.
Work with suppliers to offer the best products with maximum financial gain.
Coordinate with the Sales Coordinator to operationally plan and execute all conference and events activities at Lancashire FA.

Collaborate with the Lancashire FA Facilities Manager to deliver projects to agreed budget and deadlinethat drive competitiveness and innovation for all areas of the business and enable the achievement of KPIs,including:

Exploring and pursuing new business opportunities.
Building existing customer and stakeholder relationships.
Carrying out Maintenance reporting, planning and execution.
Evaluating existing equipment, assets for operations and providing recommendations for any upgrades required.
Adhering to all Health and Safety requirements, both legislatively and according to company procedures, including company risk assessments and ongoing oversight and control of the Fire Safety procedure.

Responsible for People Management HR related matters with direct reports:

Staff welfare and time management, holidays and cover, PDR appraisals.
Ensure all staff use Lancashire FA systems including smartsheets and People HR.
Setting and reviewing targets and KPIs.

For more information on the key accountabilities please take a look at the job description at the bottom of the page.

What we are looking for


Basic - Intermediate food hygiene certificate.
Level 2 qualifications in maths, English and other relevant subjects (such as hospitality, customer services, public service).
Mobility – access to a vehicle.
Significant industry experience.
Able to demonstrate a commitment and passion for grassroots football.
Able to demonstrate success in providing a range of customer support services.
Experience at report writing and excellent IT skills, including knowledge of Microsoft Office programmes, including Word, Outlook Excel.
Excellent communication and presentation skills.
Excellent interpersonal and team working skills.
Good self-management of time and the ability to be flexible to meet deadlines to a high standard.
Sound knowledge of Health Safety requirements and strong track record of ensuring their compliance.
Ability to work independently.
Ability to identify and progress new opportunities.
Good organiser and administrator, with ability to co-ordinate delivery.
Diplomacy and the ability to deal with confidential information.
A basic understanding of the principles of safeguarding children.
Ability to work evenings and weekends and other key dates as per business needs.


Personal license holder.
Graduate Level, with a degree that is appropriate to the role.
NVQ Level 4 Ground Safety.
IOSHH Certificate.
Awareness of the political and functional workings of County FAs.
Past experience working in a similar role within the leisure industry.
Knowledge of CRM, CAS, Full Time and FA Member Services.
Developmental potential, including further learning and training.

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