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Manchester City FC

Manchester City FC

Technology Operations Analyst


posting Date

role Type



Jan 2, 2024


Manchester, GB

Opening Date:15 Dec 2023

Full Time / Part Time:Full Time

Contract Type:Permanent

Closing Date of Applications -5/1/24

Our Story
Established in 2013, City Football Group is the world leading private owner and operator of football clubs, with total or partial ownership of thirteen clubs across the world.City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale,consistent with what “City” football has meant to people for over a century.

Our Winning Team
Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.
The successful candidate will work collaboratively as part of the MCFC IT Team which is responsible for implementing, supporting, and maintaining the IT systems to a high standard. The role will be responsible for undertaking a wide range of administration tasks for the IT team in order to support them on new and existing projects

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

Software Licensing - The role will play a key part in ensuring that MCFC systems are licensed correctly. Key systems that will be in scope are Microsoft 365 and Adobe, so experience with these systems is essential. You will also be expected to use existing IT tools to identify any areas where licenses are not being used and maintain this as required.

System Administration - Managing user accounts, in particular new starters, leavers and transfers. Liaising with HR and line managers, to ensure the starter process is running effectively and that the correct software and hardware is made available. Ensuring access to IT systems and applications is removed from all leavers and their accounts are closed on the day they leave.

Hardware Management - Managing the supply of new hardware including laptops, Apple macs, mobile phones and consumables. Ensuring that devices are returned as close to the end of their lease date as possible whilst working with the Service Desk team to achieve this. Organising the removal of any electronic waste from IT storerooms and working with the wider IT team to ensure that they are kept in an appropriate state.

Contract Management - Liaising with the wider Technology team Legal on contracts and renewals, ensuring that they are processed within the required timeframe.

Purchase Management - Raise purchase orders for the IT team, getting approval from the heads of departments as required. Liaising with Finance to ensure that purchase orders are raised in adequate time. Using approved IT suppliers, ensure that we are getting best value when purchasing.

Mobile Phone Contract Admin Run regular reports on the mobile phone contract identifying excessive usage. Also use the reports to identify any devices that are underused, ensuring we are operating in the most cost-effective manner.

What we are looking for

Minimum 1 years experience in an IT position
Minimum 2 years experience in an admin role
Excellent level of customer service
Demonstratable experience of following policies and procedures in a consistent manner
Ability to prioritise and manage workload effectively
Demonstrate security conscious practices
Good operational knowledge of Office 365 administration
Experience of building relationships with third parties and suppliers
Experience of system administration for business applications


Knowledge of Service Management processes e.g. ITIL
Experience of creating supporting documentation
Experience of using an IT Service Management tool
Experience of contract renewals and liaising with both suppliers and legal teams
Understanding of Microsoft 365 licensing

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

Job Segment:Operations Manager, Service Desk, Contract Manager, Supply, Operations, Customer Service, Legal

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