LA Galaxy

LA Galaxy

Soccer Center, Guest Services Representative

Country

Role Type

USA

Events

Posting Date

Jun 9, 2022

Role description

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:
AEG Facilities, which with its affiliates owns, manages or consults with more than 120 venues
AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Guest Services Representative is responsible for providing an excellent guest experience for all guests of the Torrance Soccer Center. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.

Essential Functions:
Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
Assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
Knowledge of all facility protocols to help ensure guests are following are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor
Ability to help setup or breakdown volleyball and futsal equipment as necessary.

Required Qualifications:
A minimum education level of: High School Diploma or its equivalency.
A minimum of 1-2 years of related work experience.
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
Must be able to stand consistently for a minimum of 8 hours.
Must be able to work evenings and are required to be available to work weekends and holidays.
Excellent customer service skills.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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