Location: Manchester, GB
Opening Date: 04-May-2022
Full Time / Part Time: Full Time
Contract Type: Fixed Term
Role Title: Service Coordinator
Reports to: Senior Service Manager
Division: Manchester City Operations
Role specific purpose:
At Manchester City, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way.
Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment.
As a Service Coordinator, you will pro-actively deliver the day-to-day supporter service operation across all available service channels for all associated teams and non-matchday events.
Role specific accountabilities:
To deliver an optimal and consistent level of service to all supporters.
To resolve queries and manage issues for all Sales and Service enquiries received across all channels.
To continue to develop and maintain the on-going relationship with appropriate customer and supporter groups.
To meet and exceed weekly, monthly and seasonal KPI targets.
To strictly adhere to all quality control and validity checks & procedures.
Role specific knowledge, skills and experience:
Good interpersonal skills and the ability to work as a team member and interact more widely with other areas of the business.
Ability to embrace change.
Ability to communicate effectively with people at all levels.
Customer focussed with exceptional customer sales & service skills.
Previous experience working in customer service.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
If you have any further questions about the role or your application, please contact Careers@CityFootball.com