West Ham United FC

West Ham United FC

Senior Officer: Employability & Pathways


Role Type



Posting Date

May 24, 2022

Role description

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.

West Ham United FC is committed to equality and safeguarding children and adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.

West Ham United staff enjoy generous benefits, including a contributory scheme, 25 days’ leave and life assurance. You can also take advantage of interest-free season ticket loans, a cycle to work scheme and our employee wellbeing programme.

We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.

As an employer we are committed to promoting and protecting the physical and mental health of our staff.

Job summary

West Ham United Foundation (WHUF) is seeking a Senior Officer to lead on the delivery of The Training Ground Project (TTG) and act as the lead coordinator for our Employability and Pathways offer.

The post-holder will support the delivery of our employability theme of work, helping to create meaningful opportunities and outcomes for young people aged 16 – 30 years old. The Senior Officer: Employability & Pathways will support signposting and case load management across our Employability & Pathways offer and act as the lead for TTG project; supporting young people with personal development, career progressions and future pathways.

The successful candidate will have a proven commitment to supporting young people to achieve employment related outcomes within a community setting. They will have an understanding of the jobs sector and ability to leverage employer support to help young people.

Key Responsibilities:

Work Reporting to the Pathways Manager, the Senior Officer will:

* Act as TTG programme lead and manage operational delivery.
* Deliver group interventions, one to one support, and events.
* Monitor and evaluate project impact.
* Develop and build employer and other stakeholder relationships that support opportunities for young people.
* Line manage delivery staff.
* Support signposting and case load management across the Employability & Pathways offer, ensuring a joined up and effective offer.
* Support the recruitment of young people onto our Employability & Pathways programmes.
* Contribute to the wider development of the WHU Foundation.

Other Responsibilities:

* Quality assurance.
* Attend PLCF conferences, meetings & training.
* Plan and deliver sessions that engage and inspire learners.
* Engage positively with vulnerable and at-risk young people within our local community.
* Monitor and record young people’s engagement using the designated CRM system/s.
* Complete all Risk Assessment procedures and protocols using the internal systems.
* Lead the design of programme sessions and workshops.
* Manage staff delivery on the programme ensuring all staff receive inductions, training, and support.
* To work against weekly and monthly targets.
* To develop and manage professional relationships with stakeholders.
* Support the delivery of a high quality, safe and to specification programme for WHUF.
* To understand and manage own performance against contractual KPIs.
* To work with lie manager/SLT to identify areas of growth for the programme.
* Any other duties as reasonably requested by the line manager / organisation.

Equal Opportunities

1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.
2. To carry out work in a manner which promotes equality of opportunity for both staff and clients


Staff must evidence a commitment to the safety and welfare of children, young people and adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.

It is a requirement for staff to follow theClub’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS ) to record the concern within 24 hours unless directed to do otherwise.

Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

Person Specification
The ideal candidate will have skills and experience in the following areas: -Essential (E) Desirable (D)


* Educated to Degree level in relevant subject and/or Youth Work qualification – L3 or above (E)
* Project Management qualification (D)
* Proven experience of successful project/programme management (E)
* Proven achievement of KPIs that include job outcomes (E)
* Experience of working within diverse communities (E).
* Experience of working with young people aged 16- 30 in community settings. (E)
* Experience of working with employers (D)
* Experience of working with local authorities and other referral agencies (D)
* Safeguarding/Child Protection Training and First Aid (will be provided in post if not already done) (D)

* Ability to work collaboratively with others, building trust and developing strong relationships (E)
* Motivated to set high standards for self and others, striving for excellence (E)
* An eye for detail and an understanding of what high quality looks like (E)
* Act as an advocate for project, gaining buy-in from stakeholders (E)
* Ability to plan and prioritise work flows (E)
* Knowledge and understanding of project management tools and CRM systems (D)
* Excellent IT, communication and presentation skills (E)
* Ability to both manage programme delivery and contribute to strategic developments (D)
* Ability to develop good professional relationships with colleagues, employers, other outside agencies, alongside a flexible approach to working hours (E)
* A creative, innovative thinker that is looking for ways to develop curriculum/programme content (E)
* Understanding of curriculum design and employability skills (E)
* Ability to relate to young people from a wide range of backgrounds and engage them in meaningful activities. (E)
* An understanding of safeguarding and health and safety in a youth work setting. (E)
* Ability to monitor and evaluate programme delivery and report writing (E)
* A commitment to safeguarding and health and safety. (E)
* Proven planning and organisation skills. (E)
* A commitment to develop and improve on performance and CPD (E).
* Acts with honesty and integrity, and understands how to use resources responsibly (E)
* Values differences, and a commitment to, and understanding of, equal opportunities and ability to promote anti-discriminatory practice. (E)

Friday 24th June 2022. Due to a high number of expected applicants, only those successful will be contacted

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