Senior Manager - Event Safety & Operations


Role Type



Posting Date

Nov 9, 2022

Role description

We are looking for a Senior Manager - Event Safety & Operations who will be responsible for all aspects of planning and preparation in relation to safety management for all major events at the Emirates Stadium and in Europe.

You'll work closely with our managers and external stakeholders to establish suitable systems and controls to ensure the safety and security of our supporters and anyone who enters the stadium. You’ll produce operational plans for all special events at the stadium and ensure that we meet the legislation and regulation requirements to allow all events and activities to take place in a safe, controlled environment.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

Deliver all major events at the Stadium, ensuring we are compliant with statutory regulations and making real time decisions in the interest of crowd safety.
Act as main contact point for the Local Authority, SGSA and Emergency Services, maintaining strong relationships to ensure a smooth operational process.
Create operational plans for all matches and events, keeping abreast of industry developments and working with football governing bodies to develop industry standards.
Work with UEFA venue personnel for European home fixtures and attend European site visits and fixtures to ensure the safety of all fans travelling abroad.
Manage our Matchday Safety Team and Control Room personnel and deliver event safety and security briefings to staff, match officials, Stewards, Police and the Local Authority.
Support the planning, co-ordination, and preparation of all AWFC First Team matches played at Meadow Park and the Emirates Stadium.
Ensure our casual matchday workforce is resourced appropriately and that Stewards are trained to the highest standard.
Work alongside our Commercial and Hospitality teams to safely deliver any proposed promotions and activities.

What We Are Looking For

Ideally hold an NVQ level 4 Spectator Safety Management (or working towards this).
A proven track record in event safety management, ideally in a stadium or arena environment or large public entertainment premises.
Excellent relationship building and communications skills with people of all levels, and someone who is a team player.
Experience producing detailed operational documentation and delivering training programmes.
Works well under pressure, reacting quickly and flexibly to changing event conditions and safety demands.
Previous experience working with local enforcement agencies, including the emergency services.
Confident managing teams of operatives, planning and organising workloads and prioritising to meet objectives.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Discounted Arsenal season tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

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