The FA

The FA

Senior Facilities Manager


Role Type



Posting Date

Apr 6, 2022

Role description

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams acrossmen's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FAWomen's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park,all with a purpose to Unite the Game and Inspire the Nation.

The Role

Responsible for Facilities Management services at Wembley National Stadium to ensure the venue is legal and regulatorycompliant andoperationally ready on both event and non-event days, in line with current compliance industry standards.
Provide proactive and reactive Facilities Management.
Lead the FM Team, developing people, structures and processes that improve resilience, performance and service. Represent The FA externally at all times, and deputise when necessary for the Head of Property.
Provide strategic advice to the Head of Property.

Key Accountabilities

Events and Business As Usual (BAU)

Ensure all activities, on every day, are understood, planned and resourced, and appropriate to respond to issues as they arise including supporting any emergency response.
Lead and manage the facilities management function, and when not present clearly delegate that authority as appropriate and agreed with the Head of Property.
Communicate the FM Team structure for Event Days clearly identifying the FM Lead and Event Control Facilities Manager.
Develop and implement Emergency Response plans with the Wembley Stadium Team.
Develop, implement and maintain a real-time dashboard to update staff and stakeholders. Communicate managed issues and those arising using new and existing processes (eg. Pre-Event Action Plans).
Ensure venues are ready to host major tournaments as required.
Site attendance on Event days.

HS, Legal Regulatory Compliance and Audit

Ensure venues are operationally ready, resilient, and compliant at all times.
Plan, deliver and maintain a complete register of legal and statutory requirements. Ensure works arising from audits are completed.
Procure and manage the Annual Structural Inspection, Local Authority Inspections, Statutory inspections as required by latest building Regulations and Legislations and SGA Guide to Safety at Sports Grounds (Green Guide).
Lead Life Safety Fire Working Group along with HS Team and Security Team Leads. Develop, implement and maintain robust event day and non-event day Life Safety reporting procedures as part of dashboard process.
Compliance with Venue insurance

Contract Management

Responsible for contract management of FM Services provider and other sub-contracts with suppliers for lifts, escalators, fire doors and compliance with contract obligations.
Actively manage and continuously improve partners and suppliers, including where required contract dispute resolution. procurement, reviews, change control and enforcement of contract terms as required.
Develop and implement a “Team Wembley” approach to resourcing events by utilising wider supplier resource.
Manage the team in the delivery of their contracts where required.
Develop, implement, and enforce robust and effective SLAs/KPIs across all contracts.


Promote the FA Sustainability agenda through supporting team activities and liaison with stakeholders/partners.

Resilience Asset Management

Develop, implement and maintain a Venue Resilience Risk Register to ensure the appropriate level of resilience. Plan and implement with others infrastructure and operational improvements to mitigate risks identified.
Develop, implement and maintain a complete Fixed Asset Register to enable accurate life cycle/capex planning to include where required a Forward Maintenance Review, FFE asset list/valuation and up-to-date CAFM records/PPM plan.
Determine business defined maintenance and run-to-fail strategies and develop/implement plans as identified.

Strategy, Governance Approvals

Develop and maintain a robust budget, identifying year-on-year saving opportunities.
Contribute to the Property Team strategic objectives and business planning. Implement plan as determined.
Plan for supplier renewals and variations. Complete all necessary processes to demonstrate the challenge, the solutions/recommendation and show best-value.
Complete all necessary requirements for any approval including presentation to the approval committee.
Develop policies, process and documentation to enable consistent delivery that can be implemented at any time.

Executeadditional tasks as required in order to meet FA Group changing priorities.
Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for


Leading Hard Soft FM in a critical environment and compliance with legal and regulatory requirements.
Working with multi supply partners across disciplines
Leading and developing teams
Strategic thinking
Budget setting and PL responsibility
Contract management
Report and business case writing skills
Excellent communication and customer management
Member of Facilities Institution


HND or above in technically biased discipline
Event venue operations
Vision and imagination
Culture Behavioural change
Construction principles knowledge
Operation of building BMS/CAFM systems
Familiar with HAVAC systems operations
Responsible person for Water Hygiene with Cooling Towers

What we can offer you

An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
Attractive benefits and a competitive salary.

Please be aware that unless you are on ahomebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Closing: 24 April 2022

Invest in a professionally

tailored CV.
Click the button below to get started!