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Crystal Palace FC

Crystal Palace FC

Safeguarding and Player Welfare Officer (Women's Team)


Role Type



Posting Date

Jan 17, 2023

Role description

Contract Type: Full-time (Including Home matchdays)

Salary/ ROP: Competitive

Location: Women's Team Training ground

The Club’s Safeguarding Mission is ‘To provide a safe, positive, and enjoyable environment for all involved with Crystal Palace Football Club. We will work together to empower and protect individuals, listen, and respond to their needs to ensure safeguarding is embedded throughout the Club’.

This role is responsible for the day-to-day safeguarding and welfare of all players within our successful Women’s team. With a desire to ensure the highest standard of care is delivered, this role provides advice and guidance to support the development of players, ensuring all players have the opportunity to reach their full potential.

The role is responsible for being present at the Women’s team home matches, providing a Designated Safeguarding Officer (DSO) function, addressing poor behaviour and raising standards in football, promoting safeguarding and creating a culture that celebrates good practice across the Women’s team.

This role will assist in the successful delivery of the Club’s safeguarding mission, strategy, policies and ensuring the Club are adhering to Premier League standards and FA requirements.

You will be responsible for…

Work as part of a wider Club Safeguarding team, taking responsibility to ensure the Club and Women’s team are adhering to and meeting the Premier League Safeguarding Standards.
Support the wider team by ensuring the Women’s team is compliant with the Premier League, the FA, and any other external audit requirements as directed by Head of Safeguarding.
Work in partnership with the Head of Safeguarding and Safeguarding team to deliver the Club Safeguarding strategy, including helping to develop and deliver safeguarding policies and practices.
Be the primary point of contact for employees, workers, players, and parents for all safeguarding and welfare concerns within the Women’s team, giving direction and guidance in respect of safeguarding concerns, allegations, and the Club’s whistleblowing policy.
Ensuring compliance and engagement with policies and procedures from a safeguarding perspective and raise any incidents of non-compliance or poor practice with the Head of Safeguarding.
Pro-actively promoting and raising safeguarding awareness.
Provide regular reports to the Club’s Head of Safeguarding and Management team.
Work closely with senior management to develop and implement safer recruitment and induction practices across the Women’s team.
Completing, or contributing towards completion of, risk assessments related to safeguarding for the Women’s team, including tours and tournaments.
Provide guidance and support for projects, events and new initiatives which have safeguarding implications/considerations.
Be present at all Women’s team home games to act as Designated Safeguarding Officer, being the first port of call on match days for any safeguarding related incidents or concerns.
Coordinating and implementing safeguarding initiatives for match days throughout the season.
Able to provide cover and act as Designated Safeguarding Officer on Match Days at Selhurst Park where required.
Assisting the Head of Safeguarding to manage cases of poor practice and abuse reported to the Club.
Liaise with, and report where necessary, to statutory and other external bodies regarding matters of child protection, safeguarding concerns and poor practice, in line with Club’s safeguarding policy under the guidance and leadership of the Head of Safeguarding.
Work in partnership and maintain effective relationships with statutory and football authorities, sharing information where appropriate to safeguard.
Work closely with all departments to coordinate appropriate support for players.
Support the Head of Safeguarding to act as lead advisor in the women’s team on issues or matters relating to Prevent in line with the Club’s policy, strategy and the Premier League Standards.
To ensure player welfare is always the primary consideration in all activities.
To support the transition of players in and out of the team, including on loan, supporting with accommodation site visits and possible review meetings both home and internationally where necessary.
Ensure all safeguarding and poor practice concerns are recorded on MyConcern and securely retained in accordance with data protection legislation.
Assisting the Safeguarding team in maintaining a safe working environment by keeping accurate and confidential records.
Representing the Club at external meetings related to safeguarding.
Providing safeguarding advice and support to colleagues.
Arrange and deliver briefing workshops, in safeguarding topics such as anti-bulling, appropriate use of social media, code of conducts, to staff and players.
Attending regular safeguarding training and maintaining an up to date knowledge of relevant legislation, regulations and best practice.
Ensure all staff/volunteers understand their individual responsibilities to safeguard and promote the welfare of vulnerable groups and respond appropriately to safeguarding concerns.
Support and coordinate additional initiatives as directed by the Head of Safeguarding.
Act as Welfare Officer for trips and tours where required.
Being available to support with duties in the absence of safeguarding colleagues.
Other duties and responsibilities as required by line manager and Head of Safeguarding
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
The above responsibilities are not exhaustive and therefore duties and requests may vary in accordance with the needs of the Club.

You will have….

Relevant qualification and / or substantial safeguarding experience.
Experience working directly with young people and/or at-risk groups in a safeguarding capacity or within a safeguarding environment.
Expert level of knowledge and understanding of current safeguarding and welfare issues, legislation, statutory guidance and best practice.
A person-centred and trauma informed approach, with the ability to maintain this perspective
Excellent communication skills with the ability to build meaningful, strong relationships with staff, players and parents/carers.
Clarity about what constitutes poor practice and what is abusive behaviour
Relevant safeguarding training.
Experience of managing and recording safeguarding concerns, incidents and allegations of poor practice.
Experience of working with and referring to statutory agencies and governing bodies.
Experience of providing safeguarding advice and guidance to colleagues.
Knowledge and experience of identifying, assessing, and managing risk.
Knowledge and understanding of recognised safer recruitment practices.
Ability to promote best practice and the importance of a safe environment.
Knowledge and understanding of GDPR, Data Protection Act and confidentiality.
A commitment to continued professional development and willingness to undertake regular safeguarding refresher training.
IT skills including experience of MS Office (Outlook, Word, Excel, PowerPoint, SharePoint, Microsoft Teams)
Experience of MyConcern electronic case management system and Whole Game System (desirable)
FA Safeguarding children qualification (desirable)
A Mental Health First Aid (MHFA) qualification (desirable)
Experience of working within Football or elite sport environment (desirable)
You are…

Able to communicate clearly and effectively, both verbally and in writing.
Well organised, able to manage and prioritise workload whilst being flexible to respond to unexpected or urgent issues.
Able to challenge poor practice or inappropriate behaviour.
Able to be flexible to meet the needs of Player and team schedules.
Committed to safeguarding and promoting the welfare of young people and at-risk groups.
Able to form positive, professional relationships by being approachable, reliable and honest with excellent interpersonal skills.
Able to demonstrate integrity with the ability to maintain confidentiality at all times.
Able to demonstrate a high level of discretion, keeping sensitive information confidential, and only sharing where appropriate.
Able to work with conflict and emotionally distressing matters.
Able to promote and demonstrate equality, inclusion, anti-oppressive and anti-discriminatory practice.
Able to complete a satisfactory Enhanced plus Barred DBS check.
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

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