Location: The Valley
Salary TBD at interview
Hours: FTE Mon-Fri (+matchdays as needed)
Charlton Athletic Football Club is an English professional association football club based in Charlton, south-east London. The club was founded on June 9th, 1905 and has a very storied history from rising to the top-flight of English Football in the 1930s (First Division) and again in the 1980s, 1990s and 2000s, to winning the FA Cup in 1947 and to leaving their Valley home in the mid-1980s only to make an impassioned return in 1992. Historically, the women's team played under Charlton Athletic from 2000 to 2007 but were released to become an independently run team in 2007 following the men's team's relegation from the Premier League.
The women's team were originally formed as a non-professional team in 1991 and were highly successful in the early 2000s winning The FA Cup, the League Cup, and the Charity Shield, as well as coming runners-up in the top division in multiple seasons. In February 2021, the club acquired the Charlton Athletic Women's team, turning the team full-time professional, and integrating them to become one club again.
Currently, our men's first team competes in League One, the third tier of English football, and our women's team competes in the Women’s Championship, the second highest division of women's football in England. At Charlton, we are ‘one club’ and can be truly described as a ‘family club’.
The purpose of this role is to ensure the day-to-day operation of Main Reception is undertaken and the client/visitors experience is at the highest quality. To ensure all queries and requests are dealt with satisfactorily. To undertake a range of administrative functions which strive to achieve positive support to the wider Charlton Athletic Football Company business strategy.
Discretion and confidentiality are essential attributes to this role.
To ensure the well-being, satisfaction and comfort of all supporters, clients and visitors to The Valley within the limits of the Department and to establish a highly personalised style of service and attention to visitors and clients.
To establish a courteous, helpful and friendly attitude to all visitors and clients at all times
To maintain a high standard in personal appearance and demeanour;
To have a good working knowledge of all departments of the Club.
To have a full understanding of all equipment and software within Reception, including Excel, Word, Outlook and the Club's time management system.
To arrange couriers and special deliveries when appropriate.
To keep the reception area clean and tidy at all times.
To ensure all incoming calls are handled to the correct Club standard, answered within the required time frame and to ensure that all calls are forwarded onto the appropriate department.
Route incoming calls through to appropriate, department’s staff member, screening as necessary, announce all rerouted calls.
Welcome visitors, take details and contact the host, either via telephone or email.
Issue visitor passes/permits to work ensuring that hosts are aware of the need to escort visitors back to the reception area before they leave;
To sort and distribute post and operating the franking machine and send out post.
Conduct reasonable, regular security checks throughout the day and report any security issues to the security guard on duty.
To log and report any maintenance issues.
To be responsible for the Club’s generic email addresses; answering emails where appropriate and forwarding on emails to the correct departments.
To provide administration for Company pool cars.
To be fully aware of the Valley's fire safety procedures and health & safety regulations.
Any other duties appropriate to the skills and experience of the position holder.
Educated to GCSE level or equivalent (E);
A good level of proven administration experience showing a variety of task responsibilities (E);
Previous reception experience (D);
Good customer service experience (E);
Experience of working within the sports stadia or events industry (D);
Excellent IT skills (E);
Competent and personable with good time management skills (E);
Ability to work calmly under pressure (E);
Ability to work well as a member of a team and as an individual (E);
High degree of personal drive and motivation (E)
Ability to understand and adapt to the culture of a professional football club (E);
Demonstrate openness to accept change within an organisation (E);
Actively cooperate and communicate with others, fostering a culture of teamwork and collaboration (E);
An ability to review the current operation and identify practical areas for improvement (E);
This a full-time role that includes work on weekends and evenings (negotiable).
Applicants must be eligible to live and work in the UK.
Charlton Athletic FC is committed to following relevant health & safety regulations and all members of staff are expected to be fully aware and adhere to, at all times, the Club’s H&S and fire safety procedures.
Charlton Athletic Football Club are fully committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment.
CAFC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, color, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Charlton Athletic Football Club are committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service check (DBS). The possession of a criminal record will not necessarily prevent an applicant from obtaining a post, as all cases are mediated individually according to the nature of the role and the information provided.
Note: Please note that due to the high volume of applications we receive we regret that we are unable to respond to unsuccessful applicants.
To Apply: Please send a copy of your CV as well as a covering letter explaining why you want to apply for this placement to: https://cafc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=385f0ed7-ec56-4718-af94-619cdebefb73