Manchester City Football Club

Manchester City Football Club

Reception Coordinator (Part-Time)

Country

Role Type

England

Academy

Posting Date

Nov 9, 2022

Role description

Purpose:

At City Football Group, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way.

Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment.

As a Reception Coordinator, you will operate as first-line support for the Head Receptionist ensuring standards are maintained, and processes and procedures are executed effectively across all desks enabling first-class customer service to our internal and external customers.

This is a part-time role (30 hours per week).


Role-specific accountabilities:


Ensure the daily/weekly team on the ground deliver front of house customer service in line with departmental standards
Provide administrative support to the reception manager by keeping records, providing reports and coordinating documents and data
Monitor KPI results and interacts with the Reception Manager to identify and execute ideas for improvement.
Perform an active part in in-service training to ensure that all front-of-house staff are trained to the best possible standard
Communicate effectively with team members, stakeholders and customers to ensure services are in line with client demand
Ensure all company protocols in relation to site access for staff and visitors are adhered to
Support, and when required operate the FM helpdesk to support the campus FM service function and provide reports as necessary.

Role-specific knowledge, skills and experience:


Essential:

Excellent customer service skills with a clear and engaging style of communication
Highly self-motivated with the ability to motivate others
Experience in supervising a team and delivering excellent customer service
Strong IT skills with a particular understanding of Microsoft Office
Demonstrate the ability to drive and maintain standards
Experience working in a customer-facing environment preferably in a supervisory/co-ordinator capacity
Desirable:

Qualification in Business administration and/or receptionist NVQ level 2.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

If you have any further questions about the role or your application, please contact Careers@CityFootball.com

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