City Football Group

City Football Group

Reception Coordinator

Country

Role Type

England

Management

Posting Date

Nov 14, 2022

Role description

Purpose:
At City Football Group, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way.

Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment.

As a Reception Coordinator, you will operate as first-line support for the Head Receptionist ensuring standards are maintained, and processes and procedures are executed effectively across all desks enabling first-class customer service to our internal and external customers.
This is a part-time role (30 hours per week).





Role specific accountabilities:




1


Ensure the daily/weekly team on the ground deliver front of house customer service in line with departmental standards




2


Provide administrative support to the reception manager by keeping records, providing reports and coordinating documents and data





3


Monitor KPI results and interacts with the Reception Manager to identify and execute ideas for improvement.




4


Perform an active part in-service training to ensure that all front-of-house staff are trained to the best possible standard




5


Communicate effectively with team members, stakeholders and customers to ensure services are in line with client demand




6


Ensure all company protocols in relation to site access for staff and visitors are adhered to




7


Support, and when required operate the FM helpdesk to support the campus FM service function and provide reports as necessary.




Role specific knowledge, skills and experience:




Essential:

Excellent customer service skills with a clear and engaging style of communication
Highly self-motivated with the ability to motivate others
Experience in supervising a team and delivering excellent customer service
Strong IT skills with a particular understanding of Microsoft Office
Demonstrate the ability to drive and maintain standards
Experience working in a customer-facing environment preferably in a supervisory/co-ordinator capacity

Desirable:

Qualification in Business administration and/or receptionist NVQ level 2.


Closing Date for Applications:23rd November 2022

Invest in a professionally

designed CV.
Click the button below to get started!

_edited.png