City Football Group

City Football Group

Reception Coordinator


Role Type



Posting Date

Nov 14, 2022

Role description

At City Football Group, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way.

Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment.

As a Reception Coordinator, you will operate as first-line support for the Head Receptionist ensuring standards are maintained, and processes and procedures are executed effectively across all desks enabling first-class customer service to our internal and external customers.
This is a part-time role (30 hours per week).

Role specific accountabilities:


Ensure the daily/weekly team on the ground deliver front of house customer service in line with departmental standards


Provide administrative support to the reception manager by keeping records, providing reports and coordinating documents and data


Monitor KPI results and interacts with the Reception Manager to identify and execute ideas for improvement.


Perform an active part in-service training to ensure that all front-of-house staff are trained to the best possible standard


Communicate effectively with team members, stakeholders and customers to ensure services are in line with client demand


Ensure all company protocols in relation to site access for staff and visitors are adhered to


Support, and when required operate the FM helpdesk to support the campus FM service function and provide reports as necessary.

Role specific knowledge, skills and experience:


Excellent customer service skills with a clear and engaging style of communication
Highly self-motivated with the ability to motivate others
Experience in supervising a team and delivering excellent customer service
Strong IT skills with a particular understanding of Microsoft Office
Demonstrate the ability to drive and maintain standards
Experience working in a customer-facing environment preferably in a supervisory/co-ordinator capacity


Qualification in Business administration and/or receptionist NVQ level 2.

Closing Date for Applications:23rd November 2022

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