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West Ham United FC

West Ham United FC

Quality Control & Compliance Manager


Role Type



Posting Date

Dec 19, 2022

Role description

West Ham United Foundation harnesses the power of football to maximize the chances and inspire a better future. With over 30 initiatives delivered across East London, Essex and Internationally the charity reaches up to 50,000 people of all ages and abilities each year. We also have ambitious plans to develop and expand our community hub in Beckton. We are therefore looking to recruit ambitious, professional, and positive people to ensure the operations team is delivering safe, welcoming and accessible programmes.
The WHUF Quality Control Compliance Manager oversees all continuous improvement initiatives across the Foundations programmes and facilities. Ensuring that the business, its employees, and its projects comply with all relevant regulations, audits, and specifications. This includes health and safety, risk management, incident reporting, data protection, environmental and quality standards.
This newly created role would suit an ethical and principled candidate with a keen eye for detail. Candidates must have demonstratable experience of working in a similar role within event, sport leisure, or education environment. This is a management level role with line manager responsibility of Foundation staff.
Main Responsibilities
Support premises management of WHUF Beckton Hub site.
Deliver a Quality Assurance action plan in partnership with the Safeguarding team ensuring safeguarding, risk management, data protection and health safety across the organisation uphold the highest of standards
Oversee incident and near miss reporting process across the Foundation ensuring thorough investigations are carried out and escalated through appropriate channels.
Work closely with both the Safeguarding and Equality Diversity and Inclusion leads to ensure the Foundation is providing a safe and inclusive environment.
Working closely with newly created Facilities Manager role to ensure the Foundation site(s) are run effectively and meet all legal and                    safety requirements.
Conduct regular activity and site visits requiring a willingness to work irregular hours including evening and some weekend.
Implement robust procedures to support staff in the sign-off process of planning off-site activities, trips, residentials and events.
Work closely with colleagues at the Football Club and external partners to ensure that data protection and GPDR are adhered to, by                        supporting staff across the Foundation.
Contribute to the Foundation’s Environmental Sustainability Forum.
Equal Opportunities
To carry out work in a manner which promotes equality of opportunity for both staff and clients in line with WHUF anti-discriminatory                     framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.
Staff must evidence a commitment to the safety and welfare of children, young people and adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.
It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person or adult at risk.   After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS) to record the concern within 24 hours unless directed to do otherwise.
Employees will be recruited and selected, promoted and trained on the basis of objective criteria.
Person Specification
Outstanding communication and customer service skills (E)
Business management skills (E)
Ability to work with others, building trust and developing strong relationships (E)
Ability to problem solve in changeable environments (E)
Ability to set high standards for self and motivate others to strive for excellence (E)
Flexible approach to working across 7 days (E)
Acts with honesty and integrity, and understands how to use resources responsibly (E)
Values differences, and a commitment to, and understanding of, equal opportunities and ability to promote anti-discriminatory practice (E)
Commitment to equality, diversity and inclusion (E)
Working knowledge of MS Office and facility booking systems (E)
Full UK Drivers License access to a vehicle(E)
Educated to degree level (D)
Health and Safety qualification (D)
First Aid at Work (D)
Experience of working in a dynamic, fast paced community facility (E)
Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice.
We are committed to the principle of equality and equal opportunities in employment.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities. Employees will be recruited and selected, promoted and trained on the basis of objective criteria.
West Ham United Foundation is an organisation committed to equality and safeguarding children and vulnerable adults. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.

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