City Football Group

City Football Group

Playmakers (Casual)

Country

Role Type

England

Management

Posting Date

Jun 23, 2022

Role description

Purpose:
Our Playmakers are the core match day team who help the Events Team deliver our match day entertainment and are the first people fans engage with as they arrive at the Etihad Stadium, Academy Stadium and MCFC Kids Fan Zone event. Playmakers are the public face of the club and are critical in our drive to deliver excellence in fan experience. The main objective of a Playmaker role is to:


Welcome fans to the stadium and being the face of Manchester City.
Improve and enhance engagements with supporters.
Provide a welcoming, helpful and enthusiastic approach to all supporters​.
Listen to fan feedback and ensure all comments are reported
Create the best possible experiences for fans and visitors
Track interactions and measure engagements with the tools provided.


The role can offer you hands-on customer service experience which you can take forward with you in your career, fast-paced training, supportive (on-the-job) mentoring and a company culture that offers flexibility whilst experiencing what the sports industry has to offer.

You will be surrounded by a large and friendly team of experienced playmakers who will guide and assist you throughout your shift whilst you experience many of the match day and non-match day events Manchester City Football Club offers..

Requirements


If successful at the application stage, must be able to attend a recruitment day on either Monday 11th July 2022 or Tuesday 12th July 2022.
If successful at the interview stage, must be able to attend a training day on Tuesday 26th July 2022 or Wednesday 27th July 2022.
Must be eligible to work in the UK.


Role specific accountabilities:

To support in the delivery of the match day entertainment and fan engagement held at the Etihad Stadium and Academy Stadium.
First class supporter services located in several key touch points across the Etihad campus.
Follow assigned briefs, tasks, and instructions to engage with fans.
Assist on a safe set up, delivery and de-rig for match day activations and club events.
Safely deliver activations and count interactions with supporters, providing personal and fan feedback at the end of each shift for the post-match report.
Assist supporters with directions around the stadium providing friendly, clear instructions.
To ensure your roles on match days and during events are delivered to the highest standard.
Show dedication and commitment to work as many match day fixtures throughout the 22/23 Season


Role specific knowledge, skills and experience:
Essential:

Customer Service: Demonstrate strong customer service skills with the ability to engage fully with fans and attend to multiple needs.
Initiative: Ability to assess a situation and think and act quickly without the assistance of senior members of the team.
Proactive: Ability to anticipate future problems, needs, or changes rather than just responding to it after it has happened.
Punctuality: Consistently arrive for shifts on time and ready to engage with fans.
Flexibility: Ability to quickly adapt to a changing schedule and to be willing to take on work/instructions should last minute changes occur.
Teamwork: A team player wanting to contribute and add value with good communication and interpersonal skills.
Self-Motivation: Self-motivated, quick and willing learner, with strong motivation for self-development and uses feedback / training opportunities to improve performance.

Desirable:

Keen interest in the sporting industry, preferably with a particular focus on football.
Key knowledge of Manchester City Football Club including the players, leadership team and the history of the club.
Organisation: Well organised individual with the ability to prioritise and manage multiple tasks at once and strong time management skills.


Closing Date for Applications:Friday 1st July 2022

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