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San Diego Wave FC

San Diego Wave FC

Player Experience Specialist


Role Type



Posting Date

Jan 20, 2023

Role description

WE’D LOVE FOR YOU TO JOIN US!We are on a mission to build a world class home for players and fans that will be loved locally and respected globally. We are seeking a Player Care Specialist to join our mission by supporting our players from on-boarding through the end of season as their primary point of contact. At Wave FC, we collaborate as a team, so this position works with internal employees, community partners, and external vendors. Dive in, check out the details below; if it sounds like you and something you’re interested in, we encourage you to apply.   ROLE & RESPONSIBILIITES:Share in our mission.Role model our Club values and expectations; share their importance for our Club’s success.As the main point of contact for all players and trialists support their needs and resolve issues proactively or as they arise.Onboard new players and help them acclimate to San Diego and our Club; this includes overseeing player relocation logistics and proactively providing details and timelines to relevant groups and individuals as applicable (e.g. temporary/long-term housing, moving, transportation, schools, translators, phones, visas, bank accounts, state IDs).Transition outgoing players and, where applicable, work with other Clubs for a seamless transition.Assist in booking player flights, transportation, hotel rooms, and other accommodations, as needed.Assist with players and their guest(s) game tickets, credentials, and hospitality arrangements during our games. As the visiting team’s primary point of contact and liaison, assist in coordinating and managing ambassadors assigned to help the visiting team before, during, and after the game. Assist Marketing with scheduling and coordinating player appearances.Communicate pertinent information to players maintaining confidentiality, when applicable.At all times, maintain a professional relationship with players, trialists, Wave FC employees, fans, and external partners or vendors.Collaborate with the Wave FC employees and external vendors to support our players.Prepare and assist with team bonding activities.Develop, plan, and execute projects to support our players and trialists, as applicable.Adapt quickly as Club needs evolve. QUALIFIED?Bachelor’s degree.2+ years related work experience on a professional sports team or collegiate sports team, preferred. Comprehensive knowledge of current National Women’s Soccer League (NWSL) rules and regulations, including the Collective Bargaining Agreement, preferred.Exceptional communication skills, attention to detail, and solutions-orientated.Ability to work a flexible schedule including nights, weekends, games, and events outside of traditional business hours. Professional, positive, and proactive.Desire and ability to take on responsibilities in a fast-paced, start-up environment.Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems WE SUPPORT OUR TEAMOur people are our club. We champion an inclusive culture, prioritize diversity and equity. We believe different backgrounds and experiences bring new ideas and perspectives. Our goal is to have diverse, talented candidates from underrepresented and underserved backgrounds apply. Compensation is competitive and onboarding is fun. We’re excited to welcome new members of our team who share our passion.Have what it takes and ready to join us? Apply today!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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