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Nottingham Forrest FC

Nottingham Forrest FC

Player Care Officer


posting Date

role Type



Jun 25, 2024


About the job
Salary: Please state your expectations within your application

Contract: Full Time, 42 hours a week

Location: The Nigel Doughty Academy, Nottingham, NG2 7SR

Working Arrangements: On site

Closing Date For Applications: 12th July 2024

The Player Care Officer will assist the Player Liaison Officer and First Team Operations Manager to provide proactive care and high-level support to the First Team Players, their families, and the First Team Staff of Nottingham Forest Football Club.

The Perks of the Job:

Opportunity to access tickets for events at The City Ground.
Employee Assistance Programme.
Access to high street and gym discounts.
Discount within our Club shop.
Free on-site parking.

Key Tasks and Responsibilities:

Manage the welfare of the 1st Team players & families in terms of relocation, induction,

integration and ongoing home life requirements.

Be the main point of contact for families on all matchdays and champion the Player

Lounge & Player Boxes provision.

Be prepared to take a lead on new signings an manage their transition into the club.
Meet players and represent the club for medicals, providing personal and administrative


Design, develop and implement a player induction pack for newly recruited first team

staff and players.

Be the primary point of contact for all new professional player and first team staff


Arrange house viewings, handle lettings and agreements, house removals, and the

completion of relevant paperwork to ensure a smooth transition into accommodation

for first team players and staff.

Assist the media, marketing, and commercial departments with all player appearance

requests, making sure the players understand what is required of them, where they

need to be, and what they need to bring with them.

Open bank accounts, apply for national insurance numbers, and arrange insurance

(health, vehicle, home, etc) for first team players and staff.

Support first team players and staff in sourcing vehicles, helping to arrange meetings

and collections.

Help with arranging language lessons for new staff and players, where required. Look to develop a programme for new arrivals who are looking to augment their understanding

of the English language, including the need to source translators where necessary.

Maintain an up to date player database, including the storage of relevant information

needed (e.g. tracking passport expiry dates, visa expiry dates, emergency contact details, etc) to ensure smooth operation across all departments.

Liaise with the Football Secretarial and HR departments to assist with HR requirements,

checking eligibility to work and live in the country. Help both departments in obtaining

visas as and when required.

Work with the Academy Head of Education to assist in sourcing schools for the children

of first team players and staff.

Work with the Academy Operation department to assist in the transition for Academy

players into the first team environment.

Assisting with medical transport for appointments alongside the medical team.
Deal with ticket requests for players for both home and away matches, and be the point

of call on a home matchday for the friends and family of the players and staff.

Develop a network of contacts who can be on hand 24/7 if needed such as: estate

agents, car suppliers, food providers, and travel companies.

Skills, Experience and Knowledge:

Ensure compliance with the company’s safeguarding policy by completing the DBS process for work.
An advanced understanding in operational efficiency, including transport and

accommodation experience.

Trustworthy with integrity, capable of being privy to extremely confidential information

without disclosure.

Experience of arranging and managing appointments.
Have a strong understanding in the logistics of everyday life: paying bills, arranging house viewings, sourcing electricity and gas suppliers, etc.
Hold a current clean driving licence and have use of own vehicle.
Excellent organisation and time management skills, verbal and written communication skills.
Ability to work effectively under own initiative and as a team member to anticipate and

prioritise different workloads.

Ability to communicate concisely, assertively and effectively with various professional

disciplines and at all levels of an organisation.

A good listener who understands and values listening. Able to deliver clear and transparent messaging.
Is meticulous at record keeping and attention to detail.
Is structured and diligent in areas of financial control, administration, and operations.
Maximises use of resources.
Ability to adapt quickly and willingness to work flexible and unsociable hours.
Competent IT skills.
GCSE or equivalent, in Maths and English grade C or above.


Previous experience working in a professional sports team.
Good knowledge of local areas in proximity to the training ground and stadium.
Knowledge of foreign languages, spoken and written

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

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