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Crystal Palace Football Club

Crystal Palace Football Club

Player Care Lead - PGA Womens Academy


posting Date

role Type


First Team

Apr 9, 2024


About the job
Job Location Selhurst Park Stadium, SE25 6PU & Academy Training Ground, BR3 1NZ

Contract Type Full-time (Permanent)

Salary/ ROP Competitive

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

Lead the Education, Carers and Lifestyle support programme within the PGA and academy age groups.
Holistically lead the MDT on the IDP process for each individual player throughout the season as well as ensure the tracking of players target grades and attainment.
Liaise with external partners to create, develop and where needed, deliver the Lifestyle curriculum in the PGA.
Ensure the PGAs programme adheres to or exceeds FA PGA licence requirements across both parts of the role


Design and periodically review the education, careers and lifestyle curriculum.
Seek input and respond to feedback from other staff in the development and the delivery of the curriculum.
Work with PGA coaches to ensure a consistent and collaborative approach.
Oversee the work of staff to ensure PGA practice supports holistic player development in their learning and development by ensuring a consistent approach to the IDP process as a collaborative MDT
Work with the PGA’s Academy Manager to ensure that the wellbeing and welfare of all players and staff is always an operational priority as well as assisting with Staff Development and Continual Professional Development for all staff
Through being a role-model, contribute to the development of a learning environment where people take responsibility for their own development, feel able to learn from their mistakes, experiment and show humility
Be a role model of good personal wellbeing practice, and therefore show the way to the staff for sustainable performance
Work to develop and maintain positive relationships with PGA delivery partners (eg, The FA, clubs and schools)
Participate in the audit and accreditation process from the clubs perspective.
Provide data on educational outcomes.
Maintain good working relations and liaise regularly with Club Safeguarding and Player Liaison
Lead and manage external workshops and partnerships
Other duties and responsibilities as required by line manager.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

TALS or APDL Qualified (provided via TASS)
FA Safeguarding Children
FA Level 1 Introduction to First Aid in Football (IFAiF) or Emergency First Aid
Degree level qualification in Psychology, Player Care or related subject area


Complimentary match day ticket
Reward and Discount Scheme through our Tech Scheme and Simple Health app
Health and Wellbeing benefit scheme
20% Discount in our Retail Stores
Volunteering Day - 1 Workday off to support a charity of your choice.
Travel Season Ticket loan
Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustments

If you require disability-related adjustments during the recruitment process, please contact (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact ). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

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