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Liverpool FC Women

Liverpool FC Women

Player Care & Wellbeing Officer


posting Date

role Type


First Team

May 3, 2024


About the job
We have an exciting opportunity for an individual to join our Liverpool FC Women team as a Player Care & Wellbeing Officer on a fixed term contract basis. In this varied role, you will develop and support the wellbeing of LFCW players both emotionally and holistically. You will lead on Player care and the use of existing staff to support player development, including manage/action the player mental health and wellbeing strategy.

What will you be doing?

Lead on player care matters for LFCW players.
Support the welfare, wellbeing and mental health of LFCW players in line with industry best practice.
Maintain effective links with national bodies regarding player welfare.
Support the collection and storage of appropriate Parental Consent forms for U18 players taking part in LFCW 1st team activities.
Support the day-to-day management of safeguarding.
Liaise with parents/guardians (where relevant) on all welfare and player care issues.
Liaise with the LFCW Safeguarding lead, the club Head of Safeguarding and General Counsel on all safeguarding issues.
Liaise with Senior LFCW 1st team staff and press dept. on all potential PR matters.
Communicate relevant information about player care issues to the appropriate coaches.
Manage any citizenship or community engagement activities.
Create a life skills development programme, leading on organising relevant workshops/awareness weeks.
Work closely with the Medical Team/Psychologist to manage the Mental & Emotional Wellbeing strategy.
Arrange individual player travel when appropriate, creating an itinerary and communicating this to all relevant stakeholders.
Signpost appropriate incidents to the most relevant stakeholders.
Manage all player departures from the club, supporting upon release and assisting in the transition of players to other clubs, employment, education or training.
Work with players on further education and post-football career opportunities.
Manage player’s match day tickets.
Organise and manage player welfare records, safeguarding records, ED&I, consent forms, welfare communications, parent meetings (where U18) and meeting minutes.
Provide player care support to loan players where appropriate.
Organise and attend meetings and keep records and file information, upload data where appropriate.
Ensure appropriate levels of confidentiality are maintained in relation to sensitive information.
Attend relevant WSL meetings as and when required.

Who are we looking for?

To be successful in this role, you will have experience and knowledge of welfare and player care within a sporting environment. You will hold a FA Welfare Officer qualification or equivalent and FA Safeguarding or equivalent certificate with a Risk Assessment qualification, knowledge of GDPR and mental health awareness desirable.

You’ll be able to demonstrate the ability to create positive working relationships with all key stakeholders and will be able to work confidentially. You will also be able to showcase excellent communication and ideally will be able to speak other languages. With your professional approach, you can remain calm under pressure and will be highly organised with excellent attention to detail. Experience of making travel arrangements or knowledge of the requirements for sports tournaments and tours would be beneficial.

Why should you apply?

This is a fixed term contract for a minimum of 1 year working 37.5 hours per week working flexibly across the week. Your main base will be our Melwood Training Ground.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. This role is subject to a satisfactory enhanced DBS check.

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