ROLE DESCRIPTION

Job Title: Operations Manager

Department: Facilities

Location: The Leisure Box, Brierfield

Contract Type: Permanent

Working Pattern: 37.5 hours per week on rota including evenings and weekends

Interview Date: TBC

Closing Date: Sunday 24th March 2024

Salary:  £25,000 - £26,000 per annum

Job Summary

The Operations Manager is responsible for the day-to-day operations of the Leisure Box to ensure the safe, effective supervision of all the staff and users of the facility at all times. You will be required to liaise with relevant managers across the Charity to ensure that the Leisure Box is compliant across all areas. Overseeing operational activities including front of house, maintenance, compliance, H&S and quality assurance protocols and for maintaining and increasing operational efficiency of the facility.

Roles and Responsibilities

Reporting to the General Manager, the Operations Manager will be expected to:

Operations

Provide Duty Manager / operational cover as required, including opening and closing The Leisure Box and carrying out security and safeguarding checks.
To manage and support the front of house team and ensure customer service is always provided to the highest standards. You will be required to assist with reception cover when required.
Oversee the management of the cleaning team, ensuring a high standard of cleanliness and attention to detail. Responsible for placing cleaning orders and stock control.
To be responsible for the overall management of the climbing arena, including health & safety.

Compliance/Health & Safety

Monitor and manage Standard Operating Procedures (SOPs) and training of all staff by keep SOPs up to date and relevant for safe working practices and ensuring that all staff are sufficiently trained for the performance of their role.
Ensure the completion and regular review of all COSHH risk assessments for all chemicals onsite and ensure COSHH training is completed annually by all members of staff.
You may be required to assist with health and safety matters at our satellite sites.
To be responsible for the Health and Safety of all staff and visitors.
Ensure financial and member information is kept secure and compliant to GDPR legislation.
To ensure compliance with all financial procedures and working with the Finance Assistant to ensure all reconciliation and banking of income for the Leisure Box is conducted in a complaint manner.
Ensure the completion and regular review of risk assessments for all on site activities, operations and environments.
Ensure the completion and regular review of all COSHH risk assessments for all chemicals onsite and ensure COSHH training is completed annually by all members of staff.
You may be required to assist with health and safety matters at our satellite sites.

Systems

To assume first and reference point of contact for key software projects (Including Gladstones) undertaking regular reviews with system providers to see that service received and functionality are maximized.
To ensure staff are fully trained and knowledgeable of systems and processes (Gladstones)

People Management

You will be required to deliver and ensuring that all new employees are inducted properly to the Charity and the operations of the Leisure Box.
You will be required to complete regular people reviews including annual appraisals.
You will be required to ensure all relevant training has been completed for all new employees including online learning for all required online courses.
You be required to ensure all EAP’s (Emergency Action Plans) are trained to all new Employees and annual refresher training with all existing employees.

General

To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
To be able to work flexible hours where the role of the job requires.
To work towards agreed objectives.
Comply with all Charity policies.
Promote the Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.
Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
Hold a commitment to equality and diversity in the workplace.
Willingness to attend training courses to enhance own professional development.
Always demonstrate the Charity’s values.

Essential Experience & Skills

Higher Education/Degree Level (or equivalent) or 3+ years of experience in similar role.
Leisure or Hospitality experience required.


Management/Supervisory experience required.


Experience of managing health and safety processes
Strong business acumen and interest in Leisure industry.
Excellent Communication Skills, verbal and written, in English.
Competent in the use of MS Office/ MS Word and MS Excel, databases and booking systems.
Experience of liaising with a number of stakeholders
Ability to be discrete with experience of working with confidential information and documentation.
Experience of using booking systems.
Line Management experience