Manager of Operations
Position Type: Full-time (35 hours/week)
Reposts to: Director of Programs
Objectives: The Manager of Operations will be responsible for all programming needs. This position will
work with the Director of Programs and Sr. Manager Technical and Player Development to execute both
recreational and competitive programming. The role is split between in-office and on-field
responsibilities and hires and manages part-time staff and volunteers.
Please note – This is not a technical role. Familiarity with the sport, an understanding of the game,
previous leadership and playing experiences are considered assets.
Program and Event Management
Supports the Club’s day-to-day operations and membership services under the guidance of the Director of Programs and Senior Manager, Technical including customer service with the membership, registration, website maintenance, database maintenance, staffing levels for programs and volunteer recruitment and overall retention of part-time staff, volunteers.
Responsible for the delivery, execution, and oversight of all soccer programs, including outdoor recreational, player development, indoor recreational, and adult recreational leagues.
Work with senior technical staff to ensure Club programming meets objectives and quality standards
Ensure staff schedules are prepared and communicated, submit payroll to Finance Manager
Support planning and evaluation of all recreational programs
Hire, train and manage seasonal staff for execution of programs
Collaborate with Director of Programs and Sr. Manager Technical and Player Development to help set staffing plans to meet technical and administrative needs of soccer programs
Support Technical Lead to develop plans and strategies to identify, recommend and convert high performing players to appropriate development programs
Create weekly reporting on staffing and cost analysis for all programs, and identify trends/highlights to share with the Leadership Team and colleagues
Lead / support annual events
Maintains up-to-date records of various curriculum, strategies, and session plans in close collaboration with the Technical Lead
Provides pre-season training and onboarding for Field Manager, Master Coaches, Junior Coaches and Team Leaders with input from Sr. Manager Technical and Player development (off-field responsibilities)
Record, reconcile, and submit all part-time staff hours bi-weekly to Finance Manager for payroll
Work with Head Referee to collect, reconcile, record and submit payment information for all referees
Maintain inventory of all equipment, replenish as required, and plan for future Club needs
Develop and execute a new equipment storage plan at various locations across the City of Oshawa (indoor and outdoor)
Make recommendations on needs to better support the membership
Maintain registration databases, Club website and staff onboarding documents
Works with Director of Programs to develop and maintain a volunteer recruitment plan to support the delivery of programs.
Manage day-to-day communication and customer service to membership and public regarding all programming.
Works in coordination with the Director of Programs to ensure all program registrations, and inquires are handled in a timely and effective manner
Assists in the planning and execution of annual events
Assist Director of Programs with post-season program reports and make recommendations on program quality and sustainability
Assist with additional club duties as required
This position will also require work outside of normal business hours including evenings, weekends and holidays
Degree or Diploma in Sport Administration, Business, Event Management or similar is considered an asset
3+ years’ experience with a not-for-profit, in the sports sector is an asset
Previous experience in soccer or other sports as a player or coach is an asset
Previous experience leading staff and volunteers
Previous experience with interviewing, volunteer recruitment, and retention
Previous experience with website management, analysis, reporting and/or database management
Very strong customer service, interpersonal, and human relations skills
Excellent attention to detail required
Ability to work independently with limited supervision
Excellent written and verbal communication skills
Valid ‘G’ Driver’s Licence (or equivalent) required
Conditions of Employment:
This is a full-time (35 hour per week) salaried permanent position that reports to Director of Programs
with dotted line reporting to Senior Manager, Technical and Player Development. Salary hiring range of
$36,500 - $40,500 will be based on qualifications and experience, with two weeks paid vacation per
year. There will be a three-month probationary period, and employees become eligible for benefits after
six months of continuous full-time employment. The Manager of Operations is required to work from
multiple locations (including Office 1401 Phillip Murray Avenue, Fall/Winter (October-April) Season
Saturdays 8am-2pm Oshawa Civic Complex, Summer Season (May-August) rotation of City/School fields
4:30-8:30pm Monday-Friday. Some additional evening and weekend work may be required. The
position holder is responsible for their own transportation.
Please apply via email to: