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Crystal Palace Football Club

Crystal Palace Football Club

Operations Lead - PGA Womens Academy


posting Date

role Type



Apr 9, 2024


About the job
Job Location Selhurst Park Stadium, SE25 6PU & Academy Training Ground, BR3 1NZ

Contract Type Full-time (Permanent)

Salary/ ROP Competitive

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

The Operations Lead will support the Academy Manager to ensure the Academy (U12-U21) environment is safe, appropriate and meets the needs of the players, staff and The FA
Manage the day-to-day operations of the PGA while enabling coaches to deliver a positive experience to be proud of and attractive to players and parents/carers
To assist the Academy Manager in ensuring the PGA is run within budget and meets the FA’s PGA licence criteria


Oversee operations across the PGA and academy so that coaching and other events run smoothly by managing all on and off pitch requirement around bookings, planning and communications
Liaise closely with facilities and operations staff in the boys academy providers so that sessions and events are well-planned, and the necessary equipment is ready
Ensure academy logistics are effective and efficient, and communicated to players, parents/carers, and staff. Ensure any changes are communicated quickly whilst managing PGA communication platforms
Manage all operation needs of the academy from U12-U21 around player registrations, iFAS, whole game system and matchday logistics (eg. Travel)
Think ahead to pre-empt what might get in the way of effective delivery and manage the situation proactively
Deal promptly and efficiently with any issues which could impact on the smooth delivery of PGA and academy activity
Have a deep and detailed knowledge of the FA PGA licence criteria and the PGA’s ongoing adherence to them
Produce documentation & reports as requested by FA
Record and store all key meeting minutes as well as communicate action points
Manage invoices alongside academy budget
Support, develop, and maintain good working relationships with parents/carers
Develop a productive and trusting relationship with facilities and PGA partners so that service provision is seamless
Work well with other PGAs; share best practice and ideas
Assist womens first team operations when required
Other duties and responsibilities as required by line manager.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

FA Safeguarding Children
FA Level 1 Introduction to First Aid in Football (IFAiF) or FA Emergency First Aid
Accountancy/finance/business qualifications
Football coaching qualifications
Association of Project Management (AMP) qualifications
Experience of administrative management and audit processes. This may or may not have been gained within football or other professional sports related field
Experience of managing budgets
Project management experience
Knowledge of The FA’s Girls Talent Development structure and pathway


Complimentary match day ticket
Reward and Discount Scheme through our Tech Scheme and Simple Health app
Health and Wellbeing benefit scheme
20% Discount in our Retail Stores
Volunteering Day - 1 Workday off to support a charity of your choice.
Travel Season Ticket loan
Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustments

If you require disability-related adjustments during the recruitment process, please contact (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact ). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

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