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Bolton Wanderers Football Club

Bolton Wanderers Football Club

Operations Director

Country

Role Type

England

Management

Posting Date

Jan 24, 2023

Role description

As a founder member of the Football League (EFL), Bolton Wanderers Football Club was formed in 1877 and is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions. Following the acquisition of the club in 2019, Football Ventures (Whites) Ltd owns Bolton Wanderers as well as Bolton Stadium Hotel and under the Chairmanship of Sharon Brittan is working towards an exciting and sustainable future. We pride ourselves on doing things differently, with ambitious plans to progress the club in a pragmatic, authentic and inclusive way. We now have a fantastic opportunity for an Operations Director to join our Senior Management Team and report directly to our Chief Executive Officer, Neil Hart.  The role requires an experienced and pro-active individual to oversee effective operations including: ·         The University of Bolton Stadium with a capacity of approx. 28,700 supporters including a capacity of 1,300 for matchday corporate hospitality guests, over 1,800 matchday car parking spaces and a 1000 supporter capacity outdoor fanzone.·         The Lostock Training Ground – a 30 acre site with 6 grass pitches, 2 artificial pitches and numerous temporary structures utilised by the first team, B team and academy (both players and staff).·         Matchday Stadium Operations – including all Safety and Security operations.·         All facilities, stadium maintenance and grounds staff including the maintenance and refurbishment of all football pitches including the main stadium pitch and those at the training ground.·         Venue transition from a football stadium into concert venue and multi-use sports venue to support Rugby League matches, Snooker and Boxing events in the Stadium’s Premier Suite.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.  Everyone at Bolton Wanderers have a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children. This position comes with a competitive salary, healthcare and pension package after a probation period. If you think you would be suitable for the role, please send your CV and a covering letter to hr@bwfc.co.uk Closing date for applications Friday 3rd Feb 12pm Role Purpose To oversee the management of operations across the 28,700 seater University of Bolton stadium including a capacity of 1,300 for matchday corporate hospitality guests, over 1,800 matchday car parking spaces, a 1000 supporter capacity outdoor fanzone and the Lostock training ground. To be responsible for all facilities, stadium maintenance and grounds staff including the maintenance and refurbishment of all football pitches in the main stadium and those at the training ground.  Main areas of responsibility ·         To lead the planning of each individual matchday at the University of Bolton Stadium, ensuring all relevant departments are prepared to deliver exceptional matchday experiences ·         To always ensure the professional and safe operation of the stadium ensuring the operational performance meets requirements of the ground safety certification. ·         To carry out pre-match checks prior to a matchday and manage all related risk assessment procedures, scrutinise and amend where appropriate. ·         On site presence for all matchdays working closely with Safety and Security teams to ensure safe, smooth, and effective stadium operations ·         Proactively plan all maintenance and facilities activity ensuring effective plans in place in line with budget and stadium operational requirements ·         Working closely with CEO, support all CAPEX and other projects across the stadium ensuring effective co-ordination and planning in conjunction with all key stakeholders and third parties and delivery within required deadlines with minimal disruption to core activities ·         To work on the strategic development and management of the stadium operations, ensuring the highest levels of quality and performance across the stadium, car parks and surrounding areas ·         To lead a bottom-up review of stadium operation activities to improve the efficiency and effectiveness of the delivery of stadium activity ·         Prepare risk assessments where required and scrutinise and collate risk assessments in relation to all work carried out at the stadium, particularly those works carried out by external stakeholders ·         Line management - providing leadership, direction and support to the stadium operations departments including Pitch Maintenance, Match Operations, Safety, Security and Maintenance ·         Lead the contract management process, developing key relationships, driving cost reduction and service delivery ·         To develop and manage efficient audit control, security, and management processes ·         Ensure that the Club’s property meets or exceeds required statutory regulations and industry standards regarding health and safety, security, accessibility, safeguarding ·         Manage all stadium infrastructure, structure and facilities, ensuring detailed maintenance and operational plans and schedules are in place for all areas of work ·         Work to ensure all contractors activities are completed in line with health and safety legislation and club procedures, ensuring safe operational processes are conducted by contractors with relevant RAMS submitted and reviewed for all works ·         Provide a costed annual plan for achieving budget ·         Maintain the structure and equipment in the stadium ·         Ensure all areas of responsibility within the stadium are compliant with legal and regulatory responsibilities ·         Working closely with wider team, promote positive approach to facilities and building maintenance to develop and culture of personal responsibility and pride in ensuring safe and well-maintained environment for colleagues and customers ·         BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.  Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children ·         Treat all colleagues as customers ensuring respectful positive outcomes across communications. ·         Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image. ·         Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the CEO. ·         Adhere to and abide by all BWFC policies, procedures and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity. ·         This post is subject to a DBS disclosure As an equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Closing date for applications Friday 3rd Feb 12pm

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