City Football Group

City Football Group

Monitoring, Evaluation and Learning Coordinator


Role Type



Posting Date

Nov 16, 2022

Role description

Job Description


Monitoring, Evaluation and Learning Coordinator

Business Function:


Reports to:

Monitoring, Evaluation and Learning Operations Manager


City in the Community Foundation (CITC)


Established in 1986, City in the Community Foundation is the registered charity of Manchester City FC and uses the brand of the parent Club to deliver award-winning programmes centred around Health, Education and Inclusion. The projects engage and impact over 20,000 lives in Manchester annually.

The purpose of this role is to provide support to the MEL team and wider CITC team by maintaining and monitoring all CITC’s project delivery reporting and coordinating key processes that contribute towards the charity’s evaluation of outcomes and impact.

Accountabilities with Key Outcomes:


Maintaining CITC’s database that is used for monitoring purposes, to ensure timely and accurate data is entered by project delivery staff.


Acting as a first point of contact for all data and reporting queries, to ensure the business has access to efficient and informative monitoring and system support.


Creating and delivering regular, and ad-hoc reports, to demonstrate CITC’s progress across all projects, against targets set both internally and externally.


Working closely with Managers, Officers and the delivery team to regularly review department reporting, identifying non-compliance and escalating risks to data validity and accuracy to ensure these can be managed effectively within individual teams.


Identifying trends and opportunities for specific training interventions, either in groups or one to one, that increase compliance, understanding and capability, and ensure the system is being used to its full potential.


Reviewing reporting processes and procedures to identify where improvements could be made that may benefit the programmes.


Working with CITC’s wider team in the field, to support coordination of programme case studies by providing relevant programme data that suitably reflects the organisation’s outcomes and impact.


Coordinate general MEL administration to ensure charity processes are adhered to. This includes raising PO’s, stationery orders, booking facilities for internal and external meetings, and general correspondence.


Ensuring that CITC’s Safeguarding policy and procedures are embedded to the highest standard across the team. Work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.


Ensuring that all CITC and CFG policies and procedures are adhered to across the team, escalating any breaches as appropriate.

Knowledge, Skills and Experience:


Educated to degree level in a relevant field

Passionate about community engagement/education interventions and their effectiveness

Good understanding and experience of databases that monitor productivity

Excellent communication skills, both verbal and written

Naturally curious, with attention to detail

Competent with Microsoft Office particularly the development and management of spreadsheets on excel and formatting and manipulating data sets

Resilient and adaptable to change

Self-motivated and focussed to work to own deadlines

Ability to co-ordinate work for different projects across multiple deadlines

Person centred approach across differing levels of stakeholders

Creative and passionate about continuous improvement


Experience of monitoring, evaluation and learning (MEL) in a community engagement field

Understanding of community engagement/education intervention project processes

Understanding of City in the Community Foundation and its projects

Experience of online survey/questionnaire tools and administration

Knowledge of qualitative and quantitative research methods

Report writing experience

Presentation skills

Data analysis experience

Knowledge of relevant GDPR legislation

Job Impact/Influence Measures:

People management - no direct reports, but expected to be an approachable point of contact for all of the team and act as a role model when representing CITC out in the field.

Network – direct contact with internal and external stakeholders as appropriate

Funding – indirectly influences funding due to maintaining and providing the information required for specific funding bids and partner reporting

Decision-making Authority: (Full / senior / some / limited / little / none)

Limited decision-making authority; the role manages a productivity system so is an escalation point for staff regarding system issues only

Reports into MEL Operations Manager

Version dated: October 2022, to be reviewed October 2023

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

If you have any further questions about the role or your application, please contact

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