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Tottenham Hotspur FC

Tottenham Hotspur FC

Membership Executive


Role Type



Posting Date

Sep 3, 2023

Role description

Job description

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a 1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa 300m pumped into the local economy each year.

Tottenham Hotspur has:

A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
A 100m state-of-the-art Training Centre that supports the Club ambition to attract, develop and retain the best talent.
Commercial partnerships with globally recognised brands including AIA Group Limited (AIA), one of the world leading providers of life insurance services, and Nike, the world leading sports footwear and apparel company.
A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.
An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health, and social inclusion programmes.

The Club is looking for an ambitious marketing professional to support the management of our One Hotspur Membership database. You will also be required to manage the acquisitions renewal campaigns and report on analytics and delivery of all member benefits.

Embedded within the Memberships and Subscriptions team, this role is based at the Club Headquarters in Lilywhite House, Tottenham, North London.

Key Responsibilities:

Work alongside the Membership Executive to manage all web content for Membership pages on and support the Ticket Office with updates on e-ticketing (membership ecommerce platform).
Support the Senior Manager on renewal and acquisition strategy throughout the season.
Drive brand awareness, recognition, and participation in our One Hotspur Moments rewards program.
Working with Partners and 3rdparties to execute members discount and offers.
Manage MS weekly dashboard, pulling in data from our CRM and analytics team to feedback on what is working within our marketing ecosystem, to help drive key targets.
Work with Supporters Club Manager to deliver initiatives to capture first party data of Supporters Club Members and track and report on the performance of these initiatives.
Event Management support on One Hotspur Moments and Supporters’ Club events, both physical and digital.

Personal Attributes:

Thinks ahead, generates innovative ideas.
Values respects others, builds relationships, collaborates.
Gets things done, delivers to highest of standards, takes responsibility.
Strong commercial acumen
Thinks ahead, self-motivated and driven.
Able to work autonomously under supervision and ‘take the lead.’
Excellent communicator with the ability to influence and lead complex large-scale campaigns.

Skills And Experience:

Strong Data management, analytical and reportingand excellent use of Microsoft Excel
Subscription and/or sports industry experience is desirable.
Event management experience – physical and/or digital events
Strong copywriting skills
Agency experience not essential but desirable
Excellent communication skills
Digital and analytical skills.
Experience in digital acquisition, online community management and subscription marketing is advantageous.

Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in various background and DBS checks.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

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