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Blackburn Rovers FC

Blackburn Rovers FC

Matchday Support Officer

Country

Role Type

England

Management

Posting Date

Dec 21, 2022

Role description

Job purpose:

To work alongside the Matchday Organiser to assist in the running of BRFC Ladies match day activities including positive engagement of fans to promote the football club.

Duties and responsibilities:

To be committed to ensuring the safeguarding and welfare of all elite players and staff, promoting their well-being whilst maintaining professional boundaries;
To act as liaison for the opposition team and officials to ensure they are greeted at the ground and know where to report to;
To operate the turnstiles, greet the supporters and take payment of all match day entry costs from the ground;
To keep an accurate record and breakdown of all supporters attending matches;
Ensure the home team/away team changing rooms and officials’ changing rooms are left in a clean and tidy condition;
To keep an accurate record of all incoming/outgoing breakdown costs at each home game;
To assist with match day activities including guard of honour, player escorts and supervising the ball team when required;
To positively engage with fans to promote the Club’s activities;
To provide an excellent customer service, to give a memorable fan match day experience; and
Any other duties as reasonably assigned by the Ladies General Manager in relation to this role from time to time.

Skills required:

Strong interpersonal skills with the ability to communicate effectively both orally and in writing;
To have a pleasant and approachable demeanor;
The ability to work with the minimum of supervision;
The ability to work as part of a team, demonstrating a willingness and ability to perform all functions required of team members;
Maintain a level of flexibility and adaptability in a fast-paced environment; and
Highly organised with the ability to prioritise.

Knowledge required:

To have an understanding of dealing with finances and reconciling;
To have an understanding of excel/IT skills; and
Knowledge of safeguarding children and/or vulnerable groups.

Qualifications required:

5 GCSE’s grade A*-C or equivalent; and
Previous Cash handling skills (desirable).
DBS check required: Yes (enhanced)

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