Brighton & Hove Albion Football Club

Brighton & Hove Albion Football Club

Matchday Customer Service Assistant


Role Type



Posting Date

Apr 11, 2022

Role description

Job Title: Matchday Customer Service Assistant

Employer: Brighton and Hove Albion Football Club

Location: American Express Community Stadium, Brighton

Hours: Zero-hours. Expected to work all home match days in season.

Job Type: Worker agreement

Deadline Day: 18th April 2022

Interview Date: 26th April 2022

Who are Brighton and Hove Albion Football Club?

Brighton and Hove Albion Football Club are proud that our elite teams compete at the highest level of football in England, those being the Premier League and the Women's Super League. Our home, the spectacular 32,000 capacity American Express Community Stadium hosts our Premier League journey whereas The People's Pension Stadium in Crawley, with a capacity of over 6,000, mainly hosts our WSL journey. Our ambition is to be a top ten Premier League club and a top four WSL club. A commitment to high performance and high professional standards is at the heart of everything we do.

The job

Brighton & Hove Albion FC are now recruiting for Customer Service extraordinaries to join our award-winning Supporter Services Team - who have recently been voted as the 'top ticketing team' in the Premier League as confirmed by the Premier League Fan Survey for matchdays for the 22/23 season! Do you get excited about creating and delivering legendary and stand-out customer experiences? Then come and play your part at the Albion! This is an exciting opportunity for someone who will be able to sell our club's commercial products via the telephone, online and in person on home matchdays.

The Supporter Services team play a pivotal role in being the first point of contact for supporters, with the objective of making it as easy as possible for people to buy match tickets, season tickets and memberships from us, grow the Club fan base and deliver exceptional service to our loyal supporters. Your top priority will always be our customers. We take our customer service seriously and our fans are at the heart of everything we do.

What we need

If you have experience in working in a fast-paced customer service environment and are looking to further your career in this field, then we would love to hear from you. Our ideal candidate will be comfortable working in a busy and lively sales environment with strong numerical and literacy skills.

Our values

Values play a pivotal role in the success of the Club. Our values aren’t just a list of words we expect our people to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors, in fact, with anyone who interacts in anyway with our brand. Each year we hold the TEAM Brighton awards where peer to peer nominations are recorded. Those with the most nominations take away awards for their commitment to the TEAM Brighton value.

Our values are:

Treat People Well
Exceed Expectations
Aim High, Never Give Up
Act with Integrity
Make it Special
What is in it for you?

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but not limited to:

Free parking near site on matchdays
Discounts at the Club superstore and website
Club pension scheme (if eligible)
Discounts and benefits for local businesses
Disability Confident

Brighton and Hove Albion Football Club and Albion in the Community are proud to be a disability confident employer who are committed to supporting candidates with disabilities throughout our recruitment and selection process. If you require any reasonable adjustments to support your application, please do not hesitate to get in touch with a member of our People and Culture team.

Equality Statement

Brighton & Hove Albion Football Club and Albion in the Community celebrates and values the diversity brought by employees, potential employees, casual workers, potential casual workers, players, potential players, applicants, supporters, participants on community programmes and customers and believes the Club benefits from engaging with everyone from a variety of backgrounds, thus allowing it to meet the needs of a diverse population within a multi-cultural society. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Safeguarding Statement

Brighton & Hove Albion Football Club and Albion in the Community are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to share this commitment.

To be considered for this position, you must be able to demonstrate your right to work in the UK.

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