ROLE DESCRIPTION

About the job
MANAGER, PLAYER CARE



San Diego FC (San Diego FC) is the newest member of the MLS family. As part of the unique Right to Dream model and the Sycuan Tribe’s deep roots, we are proud to be building a San Diego-centric soccer organization that honours our history and celebrates emerging excellence.



SUMMARY:

The player care manager will assist all players and their families with their transition into the San Diego market and assimilation into the football club. This individual will also provide daily support to the players and staff by proactively solving for all off-field distractions, ensuring the team’s concentration remains focused towards on-field performance.



RESPONSIBILITES:



Reporting to Director, Football Operations, the primary duties and responsibilities will be:


Oversee all relocation details from start to finish for all first team players. Including, but not limited to arranging arrival flights, hotel accommodations, ground transportation, housing searches, moving and shipping needs, opening bank accounts, obtaining cell phones, purchasing/leasing vehicles, obtaining driving permits, SSN’s, school registrations, language lessons, etc.
Create and execute detailed onboarding itineraries for all new players and trialists coming into the team.
Assist the Director, Football Operations with player visa and immigration petitions.
Work with the league office to coordinate player HR paperwork including the set-up of payroll, benefits and medical insurance.
Ensure the club maintains secured, detailed and up-to-date player records including passport and visa expiry dates.
Manage the player and family experience on game days (tickets, parking, family suite, childcare, transportation, etc).
Assist community relations with player appearance requests as needed.
Ensure all players are offboarded with equal attention and maintain an SDFC alumni database.
Provide administrative and operations support to the football operations department (i.e. Team Administrator) as required


QUALIFICATIONS:

Candidates can meet the requirements with a combination of experience in the following areas:



Minimum of two (2) years’ experience working with professional athletes and/or in a similar role within MLS.
Post-secondary degree in Business Administration or Sports Management
Fluent in Spanish, both written and orally
Superior organizational and administrative skills
Innate problem solver who can see around corners and solve for issues before they happen
Must have a high level of emotional intelligence and interpersonal skills to deal with professional athletes (and their families) coming from across the globe
Customer service oriented with incredible attention to detail
Strong communicator


ABOUT SAN DIEGO FC:



Our VISION is to be the epicenter of football excellence and innovation in North America


Our MISSION is to create opportunities for talent to flourish and San Diego to shine


We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand, and re-define excellence by nurturing talent and creating opportunity anywhere – specifically though soccer.





Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. We do this through a holistic model of athletic development, where young people grow as human beings and great footballers. RTD’s promise is set out in their Manifesto: a set of 8 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025.


This is an opportunity to be a part of a great team building something meaningful for San Diego. We offer excellent benefits including health coverages with generous company contributions, over 40 days of paid time off, and a 4% company match on your 401(k). Soccer is humanity and together, we can make a meaningful impact both on and off the field, fostering a culture that embraces excellence and equal opportunities. SDFC is an Equal Opportunity Employer.


We encourage all individuals who share our commitment to community and soccer to apply Soccer is humanity and together, we can make a meaningful impact both on and off the field, fostering a culture that embraces excellence and equal opportunities. SDFC is an Equal Opportunity Employer.