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Arsenal FC

Arsenal FC

Junior Venue Analyst


Role Type



Posting Date

Aug 26, 2023

Role description

We are looking forJunior Venue Analysttocontribute to both project and data support within the Ticketing & Venue Strategy team, whilst also supporting wider projects across the Venue department.Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,here.
Beyond that, we are passionate about ourlocal communityand, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

Providing regular project coordination support for all strategic venue projects.
Supporting the delivery of venue data file outputs (including and not limited to meeting business data structure requirements, data cleansing and data quality checking).
Providing data outputs to internal stakeholders according to their specified requirements.
Interrogating and validating data held in the ticketing system, identifying, and resolving potential data issues.
Providing data and operational support to the stadium access function when required.
Supporting the reporting function of the venue department and working with internal stakeholders to ensure accurate and insightful reporting that reflects the department objectives and requirements.
Assisting with the planning and coordination of user testing, issue capture and resolution when required for key venue related projects.
Understanding and proposing enhancements to business processes as they relate to a potential change or transformation.
Identifying areas to increase efficiency and automate processes across the department.

PleaseNote: The Junior Venue Analyst will also have home matchday responsibilities, which may include leading or supporting the briefing and monitoring of casual matchday staff to ensure smooth stadium ingress and resolution of any ad hoc issues.

What we are looking for

Demonstrable experience of having worked with complex data sets / structures.
Must have excellent attention to detail especially around numerate tasks; able to process large volumes of data, whilst carrying out multiple tasks accurately following business guidelines.
High level knowledge of Microsoft Office 365, in particular Excel and PowerPoint (including knowledge of complex Formulas, Vlookup and Pivot Tables within Excel).
Project Management experience (Desirable).
Experience using Tableau (Desirable).
Reacts quickly and flexibly to changing event, operational conditions and demands.
Maintains a can-do attitude and positive outlook where there may be conflicting priorities and strives to deliver on time and in compliance with operational procedures.
Skilled communicator, able to liaise with internal colleagues across a number of teams/departments and ensures that requirements are understood.
Ability to prioritise tasks appropriately with minimal supervision / direction.
Knowledge of analytical tools and frameworks, including issue identification, data gathering and research, enabling end-to-end problem-solving.
Willingness to learn and support on a range of commercial and operational projects, demonstrating flexibility.

Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners

Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to theEquality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form.The information you share with us about your health or disability will not be used in recruitment decisions.

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