Role description
Overview
The Information Technology Service Desk Specialist is the first point of contact to respond, troubleshoot, and resolve technical issues in a Windows and Mac environment. The Service Desk supports internal staff and external customers efficiently and quickly over the phone, in person, and through remote connectivity software. The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic.
Responsibilities
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems (Windows & Mac), hardware, and software
Responding to requests on the phone, via email, in person, or through remote access
Update the team on progress and ensure all tickets are resolved within a timely manner
Provide mobile device support to employees
Maintain AV equipment while performing daily walkthroughs of all conference rooms
Image laptops and desktops in preparation to be deployed
Manage hardware and software inventory
Assist with enterprise-wide Technology projects
Document processes, procedures, and issue resolutions
This role requires you to work in-office weekdays and after-hours support when needed.
Qualifications
Additional responsibilities as assigned
Bachelor’s Degree
3+ years of experience ina Help Desk / Service Desk role
Exceptional knowledge of Microsoft Office Suite / M365
Must have superior customer service skills
Superior organization, project management skills, and attention to detail
Demonstrated decision making and problem-solving skills
Detail-oriented, multi-task, and work effectively in a fast-paced, team environment
Strong interpersonal skills and effectively communicate, both written and verbally
Must have a positive approach and team spirit
Knowledge of the sport of soccer is a plus
Multi-lingual a plus
Total Rewards
Starting Base Compensation: $20.00 - $25.00/hour. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:
Career & Professional Development – on the job training, feedback, and ongoing educational opportunities to continue your personal and professional development.
Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game. Hybrid Office/Remote Work Schedule is also offered to promote Work-Life balance!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
