About the job
To deliver impactful and effective programmes within the area of Education, Youth & Community and identify new opportunities for growth, focusing on areas of highest need, enhancing our ability to have lasting, positive impact. May be required to work outside of working hours (including some evenings and weekends).
Planning, Development and Communication
Develop a departmental strategy that contributes to the overarching strategic aims of the organisation and delivers relevant and high-quality services to beneficiaries.
Be responsible for strategic planning, development and performance of frontline delivery services (including ensuring the views of beneficiaries are included in the design and informs delivery)
Consult and engage with stakeholders, partners and service users to ensure that services are appropriate and responsive to the needs of disadvantaged and vulnerable people within local communities and neighbourhoods.
Identify funding sources and successfully bid write, working alongside the Chief Executive Officer and other Business Leads to develop project proposals in line with the agreed Strategic plan to support the organisation’s income generation strategy and therefore ensure financial sustainability.
Attend internal and external meetings as required including meetings with the trustee board as requested by the Chief Executive Officer.
Promote the work of the Foundation through agreed marketing activities and other identified platforms.
Service Delivery, Contract Performance Management and Quality Assurance
Lead, drive and support delivery of all Education and Youth & Community activity in line with departmental and overall business strategy, whilst increasing take-up of the services across the boroughs we operate in.
Be accountable and responsible for the effective management, service delivery and performance of agreed frontline delivery services by:
Ensuring that each programme area meets its KPI/targets and quality standards.
Identifying, recording and managing programme risks and conducting research and analysis of operational effectiveness (service quality and performance) and processes as well as clarifying requirements across multiple stakeholders.
Support the Programme Coordinators with resourcing planning/recruitment.
Ensuring all delivery is compliant with the required quality standards of the commissioning body, funders, Premier League Charitable Fund/Premier League, and Football Association expectations.
Provide the Chief Executive Officer with:
Performance management reports on contracts and projects.
Information on the strategic issues facing frontline delivery provision.
Partner organisation feedback reports.
External and internal audit findings.
Knowledge of complaints about any of our programme delivery, and where appropriate provide support in resolving such complaints in line with the Foundation’s procedures.
Work closely with the senior leadership team and management to create an environment that supports a skilled and diverse workforce, celebrates staff success and proactively addresses issues of underperformance/non-compliance. Ensuring that all direct reports:
Have a clear understanding of overall and specific project aims and objectives and are aware of all measurable performance targets.
Have regular performance development review meetings and 1:1 conversations with their relevant line managers, which allows for underperformance to be quickly identified and measures put in place to support improvement.
Have opportunities for personal development and attend appropriate training.
Effectively manage and develop employees for whom they are responsible in line with policies.
Encourage good teamwork and lines of communication.
Role model Foundation values and expected behaviours.
Provide effective input to the Foundation senior leadership team, and all other Foundation management forums and contribute to wider strategic planning.
Inform the Chief Executive Officer, and ultimately the trustee board, of all programme issues and accomplishments.
Contribute and inform the preparation of an annual operational budget and manage effectively within this budget, reporting accurately on progress made and challenges encountered.
Represent The Foundation to external stakeholders, including Premier League (PL), Premier League Charitable Fund (PLCF), Football Association (FA), Professional Football Association (PFA), funders, schools, businesses, other charities and local and national government.
A dynamic, highly skilled leader
Ability to create a strong team culture by leading, coaching, managing, developing, supporting, and motivating a team of staff and volunteers.
Strong influencing and negotiation skills.
Ability to work calmly under pressure, meet deadlines and have attention to detail.
A positive ‘can do’ attitude, always looking for solutions to problems or issues.
Ability to contribute to an adaptable, respectful and responsible organisational culture in line with our “SPURS WAY” values
EXPERIENCE & KNOWLEDGE – ESSENTIAL
Demonstrable experience in strategic management and development - designing, delivering and evaluating service delivery and improvement goals and objectives.
Experience working at an operational management level in the public or voluntary sector or a regulated environment.
Demonstrable experience in managing people and an ability to lead and motivate diverse teams.
Significant experience in performance & quality management and implementing performance improvement measures.
Experience in implementing change to meet organisational needs.
Ability to analyse and produce clear management reports dealing with raw data, complex issues.
Demonstrable track record in networking and building successful relationships and influencing and collaborating with a wide range of strategic and operational stakeholders.
Excellent verbal and written communication skills.