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Hull City Tigers

Hull City Tigers

Head of Operations


posting Date

role Type



Feb 22, 2024


Superstadium Management Company Ltd (SMC) have a fantastic opportunity available for an experienced operations specialist to join our team in the role of Head of Operations.

We are looking for someone who is commercially strong with an adaptive approach to change, having a can do team approach, ensuring the smooth running of day to day procedures at the MKM Stadium in Hull through effective leadership and direction.

Reporting to the Executive Vice Chairman, this role will be an integral part of the clubs senior management team based at the MKM Stadium. The successful candidate will be responsible for the overall running of the stadium as well as Hull Citys Training Ground in Cottingham and Academy at Bishop Burton College, including all football and rugby matches. The chosen applicant shall oversee and ensure the management and operation of all events to ensure full compliance with national legislation. In addition, this individual will lead and support a team of facilities, security and groundstaff, ensuring the highest standards of operational excellence across the stadium and associated areas.

Location: MKM Stadium, West Park, Hull, HU3 6HU
Salary: Competitive
Contract Type: Full time, Permanent (37.5 hours per week, with the expectation to work on matchdays)

Your key responsibilities

Responsible for the effective running of the facilities and operations departments and the management of stadium tenants.
Adhering to regulations set by the SGSA (Sports Grounds Safety Authority) and reporting to the local Safety Advisory Group, which includes relevant officers from Hull City Council, Humberside Police, the Humberside Fire & Rescue Service, Yorkshire Ambulance Service and other partner organisations.
Responsible for the management and monitoring of budgets, reports and schedules as required.
Plan, in conjunction with the Facilities Manager to ensure that the stadium is fit for purpose and fully compliant with Health & Safety legislation and be responsible for the management of all match and event day Health & Safety Policies and Procedures in conjunction with the Event Safety Manager.
Plan, manage and monitor the work of the Operations Team and the work undertaken by external contractors in preparation for and subsequent to all Local Authority, Safety at Sports Grounds, Police, Fire Authority safety and buildings inspections to ensure strict compliance with all Spectator Safety and other related legislation.
Management of medical provision and other emergency services provisions as required and match/event day control room operations in conjunction with the Event Safety Manager.
Be responsible for holding the Stadium Safety Certificate and together with the Event Safety Manager ensure the organisation and management of all events, including the provision of stewarding, is undertaken in a highly professional manner and conforms to all relevant Health & Safety legislation.
Management of match/event day stewarding contracts in conjunction with the Event Safety Manager.
Management and oversight of facilities agreements with Venue Catering Partnership.
Liaise with Outside Broadcasters covering matches/events at the stadium.
Responsible for the duties of the “competent person” to advise and assist the Company on Health & Safety matters, as required by Regulation 7 of the Management of Health & Safety Work Regulations 1999.
Ensure the implementation, monitoring, and review of standards of Health, Safety & Environment throughout the company in conjunction with the Facilities Manager and Event Safety Officer.

What are we looking for?

IOSH/NEBOSH or other relevant qualifications/certificates in Health and Safety (Essential)
BSc (Hons.) Degree or similar in related subject relevant to the role (Essential)
NVQ Level 4 in Spectator Safety (Desirable)
First Aider certification (Desirable)
Fire Marshall Certification (Desirable)
Enhanced disclosure check by the Disclosure and Barring Service (Essential)
Proven experience of staff and contractor management within a similar role (Essential)
Understanding of building regulations, fire risk assessment, together with FA, EFL and UEFA stadium regulations. (Essential)
Working knowledge of the General Stadium Safety Certificate, Green Guide (Safety of Spectators at Sports Grounds) and Purple Guide (concerts and other spectator events). (Essential)
There is a requirement within the role to have a day to day presence at the stadium including weekends as required for match days and large events. To deliver this role successfully will require a hands on approach.
Understanding of a constantly changing culture/demand.

What can we offer you?

20 days annual leave (plus Bank Holidays), increasing annually with length of service to a maximum of 30 days per year (+ Bank Holidays)
20% off at Tiger Leisure
2 x season cards for you and/or your family to attend Hull City home games (following probation)
Free on-site parking
Opportunity for training

To apply for this role, please send your CV via the "apply now" button below.

For a full Job Description please email —

Hull City Tigers Ltd/SMC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, sexual orientation, pregnancy and maternity, race, religion, belief and gender.
The safeguarding and welfare of children and young people is paramount of importance to Hull City/SMC and as such this position is subject to the Disclosure and Barring Service (DBS). Hull City/SMC is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Hull City/SMC fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the clubs work.

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