Washington Spirit

Washington Spirit

Head of Fan Experience & Community


Role Type



Posting Date

Nov 23, 2022

Role description

What You DoIn this role you lead, design and implement a world-class, fan-centric event experience that drives word of mouth level excitement. You are a creative thinker with a team that is driven by surprising and delighting our fans at every turn. You create fun. You create a safe space. You create an inclusive environment. You drive experiences that both leave fans wanting to come back but that also increases our revenue on-site long term.  You have connections in the world of entertainment, sporting, hospitality. You are responsible for the Spirit’s relationships with the Community, including building our Supporter Groups along with the start-to-finish fan experience.Who You Do It WithYou lead a team of game-day Community professionals, you report to the Vice President of Marketing, you directly liaison with our Partnerships Ticketing Leads, our Head of Player Care Head of Comms.   How you Do ItYou work with a fierce drive to set the standard, with empathy for your team, with flexibility for the sporting calendar, and with the innate belief that this team will set the industry standard. You bring energy everywhere you go and are a positive force on the organization.   Key Skills Needed ·       Proven ability to deliver fresh new ideas, create seamless environments with a passion for hospitality ·       Excellent leadership and coaching ability·       Excellent at building relationships within the entertainment community ·       Excellent ability to prioritize, organize multi-task·       Can push self- others in an ambiguous environment ·       Excellent business savviness ·       Models’ positive energy handles stress well·       Excellent interpersonal skills and collaborates well with all ·       Risk-Management Experience·       Demonstrated passion for event management·       Execution-focused mindset   Job Requirements ·       At least 8 years of commensurate experience·       Experience leading high-performing teams·       Must be fully vaccinated against Covid 19 ·       Available to work nights, weekends holidays as needed including long game-days

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