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The FA

The FA

Hampshire FA - Football Investigations Officer


Role Type



Posting Date

Sep 5, 2023

Role description

Our Organisation

Hampshire FA is the governing body for football in Hampshire, committed to developing the game at all levels. In line with The Football Association's National Game Strategy, Hampshire FA has produced a four-year plan aimed at providing everyone with the opportunity to participate in football for life.
It is our objective to use the power of football to build a better future and as with all county FA's, our goal is to work towards The FA's National Game Strategy.

The Role

This is an exciting role within Hampshire FA We are looking for an innovative and highly organised individual with an attention to detail to lead in investigating disciplinary investigations across the county, working to preserve and protect grassroots football and its participants.

Key Accountabilities

Actively deliver against Company Values and Behaviours and the Customer Charter.
Actively support the challenging of all forms of discrimination in football.
Effectively lead and manage the investigations process for all misconduct reports and complaints reported to the County.
Ensure that the County FA complies with FA regulations, rules and procedures, including those for Safeguarding, Inclusion and Anti Discrimination
Have accurate and real-time oversight of the progress of all cases, including the number of days that have lapsed from the initial report(s) of misconduct, maintaining accurate and up to date records of all individual cases including reports, witness statements and other related correspondence.
Identify, develop and maintain key partnerships and relationships, both internal and external, to ensure the smooth running of the investigations process.
Liaise regularly with the FA regarding discriminatory cases and possible aggravated charges.
Work closely with the Safeguarding Team regarding investigations, as described within the FA Safeguarding 365 Operating Standards, including attendance at weekly Safeguarding Internal Advisory Group meetings.
Support the individuals, clubs, leagues and referees involved in the investigations, ensuring excellent communication and regular updates throughout the process.
Have a good overall understanding of the requirements for organisations as detailed within the Data Protection Act 2018 and comply with these during investigations.
Utilise. support and promote FA IT systems to County FA customers.
Ensure that the activity of Hampshire FA is inclusive, diverse and reflective of local communities.
Ensure that the County FA complies with FA regulations, rules and procedures, including those for Safeguarding,Inclusion and Anti Discrimination.
Always apply rules and regulations in a fair, confident, consistent and transparent way, demonstrating organisation values at all times.
Maintain strong links with key FA Staff.
Work closely with the Discipline, Safeguarding and Referee Departments in regards to Low Level Concerns and/or Football Development Department in respect of breaches of England Football Accreditation.
Adhere to Hampshire FA finance protocols, processing payments and invoices as required.

What we are looking for

Essential (Required to fulfil role)

Outstanding team working, organisational skills, and ability to work independently.
Exceptional communication, interpersonal and influencing skills to provide excellent customer service.
Ability to investigate complaints, collate statements, write reports, compile and analyse case file information.
Capacity to handle confidential data/information sensitively.
Ability to promote safer practice and the importance of a safe and fun football environment.
Effective prioritisation and time management skills.
Competent in the use of IT, ability to use Microsoft Office applications (Word, Excel, Outlook, Powerpoint ) and the ability to adapt to use modern technology and champion new IT programmes.
Knowledge and experience of FA Rules and Regulations.
Experience of investigating claims and complaints, compiling case file information.
Knowledge of what constitutes misconduct, poor practice and what is abusive behavior.
Demonstrate a working knowledge and application of inclusion, equality and anti-discrimination.

Non Essential (Beneficial but can be accumulated once in the role)

Ability to de escalate heated and challenging situations.
Ability to interview children and/or adults in relation to allegations.
Experience of working with volunteers, stakeholders and partner organisations, including statutory agencies.
Knowledge of current safeguarding legislation, policy and practice relating to children and adults at risk.
Knowledge of the structure and partner organisations within grassroots football, nationally and within Hampshire.
Knowledge/experience of the Whole Game System.
Knowledge of GDPR.

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