ROLE DESCRIPTION

Do you think you have the training and professional experience necessary to raise the organization to the highest international standards?

CAF is recruiting a Guest Management and Protocol Manager.

Responsibilities:

Report to the Head of Tournament Services and work collaboratively with other departments to provide high quality experiences to guests;
Define and implement guest management policies and procedures consistent with CAF standards;
Liaise with all relevant CAF departments and external stakeholders to plan and implement guest management policy and services;
Define work plans for the execution of guest management for all CAF tournaments and events;
Prepare guest lists and invitation letters and follow up with guests to confirm their attendance;
Monitor guest requests and reservations in liaison with the CAF Travel and Accommodation Department;
Ensure the delivery of required service levels for VVIP/VIP guests during all CAF tournaments and events;
Coordinate with local organizing committees for optimal implementation of CAF guest management policy and services;
Design a strategy for implementing comprehensive guest management software to provide guests with the best experience
Establish and monitor a guest movement tracking system during all CAF tournaments and events;
Produce regular reports on activities and progress of work;
Manage daily operations and liaise with all relevant CAF departments as well as external stakeholders;
Prepare and submit reports following events;
Evaluate guest satisfaction, identify deficiencies and recommend improvements;
Maintain best practices at all times by initiating and proposing innovative and cutting-edge concepts.
Requirements (profile):

University degree in business administration, hospitality or a related field.
At least five (5) years of experience in guest management or hospitality; experience in the sports sector is an asset;
Attention to detail;
Strong organizational and interpersonal skills;
Ability to work in a team, learn from others and share knowledge with them;
Strong oral and written communication skills;
Ability to build strong relationships in a multicultural environment;
Flexibility to travel and ability to multitask;
Proficient in Microsoft Office and other modern IT tools;
Fluency in English and/or French, both written and spoken; mastery of any other official CAF language (English, French, Arabic) is an asset;
Commitment to diversity and inclusion in the workplace.
Benefits :

An interesting and varied job in an exciting and innovative international organization;
Attractive employment conditions;
The opportunity to be part of a very committed international team;
Quality social coverage;
An excellent pension plan.
The position will be based at CAF Headquarters in Cairo, Egypt. Qualified applicants will receive consideration for employment without regard to sex, race, age, color, national origin, religion, sexual orientation or any other reason.

If you have the necessary qualifications and want to work for a leading international sports organization, submit your application in English (cover letter, CV, diplomas and reference letters).

Only direct applications meeting all required criteria will be considered. Please send your CV to the following address: