Group Leader - Tournaments' Team Experience & Management


Role Type



Posting Date

Apr 11, 2022

Role description

We are dedicated to the beautiful game and its development in every corner of the world and in all of its aspects.We are now looking for aGroup Leader - Tournaments' Team Experience & Managementthat is part ofFIFAand supports us on our mission.These are your key tasks:

Oversee contracting and allocation of local offices within the respective host countries in close cooperation with the Accommodation, Venue Management and Technology departments
Build, sustain, and clarify worldwide and country-specific people processes, policies, and procedures. Create a consistent business practice and consider local needs
Develop and implement Workforce Experience Service Excellence
Manage the strategic overview of total Workforce across all the FIFA Tournaments and events and agree on the Workforce budget and calendar
Ensure that all planned roles are filled with qualified workforce members out of the available pool of staff, freelancers, member association staff, volunteers, etc.
Lead Workforce Planning for FIFA World Cups™ and special events for FIFA Staff and the overall Total Workforce approach
Develop, implement and be the main responsible for the 'flexible workforce' strategy, this includes the development of the concept and implementation (including capture of demand) including implementation of a global platform
Recruit, screen and manage freelancers – building a global talent pool
Develop e-learning modules and content for freelancers
Manage contracting of all external workforce members on behalf of respective project leads
Assign service-levels for event-time service and other needs, such as accommodation, mobile phones, travel & transport requirements, etc. for all the different FIFA workforce-member groups

How will you shape the role and make it your own?

We work hard at FIFA.We are dedicated, ambitious and innovative.And we respect our values. Always.For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.The specific competencies we require for this position are:

HR and/or Workforce Management education/certification
Minimum 7 years' experience in workforce management at major sporting events (e.g. FIFA World Cup, Olympic Games, etc.)
Experience in the delivery of large scale sporting events, preferably across continents or regions
Management of Uniform supply chaina definite plus
Fluent in English, any other language is an advantage
Ability to remain calm in highly-pressured and fast moving environments
Excellent administrational and organisational skills
Discretion & high level of accountability
Professional appearance
Ability to manage direct reports and their work, workload analysis and output

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