ROLE DESCRIPTION

London FA is seeking to appoint a Football Services Administrator to provide support to the Football Services Department. This department leads on London FA’s disciplinary investigations, maintains our strict safeguarding standards, manages club and league affiliation and the delivery of London FA’s famous cup competitions.The Football Services Administrator will play a key role by undertaking administrative services across this department and will contribute to the delivery of London FA’s Strategy.You will be joining a diverse and dynamic organisation that cares passionately about the role grassroots football can play to change people’s lives. We value and develop our employees and promote several benefits, to include very flexible working arrangements, numerous staff development and progression opportunities and a generous pension scheme.Job purpose:•To support the delivery of The FA’s National Game Strategy, London FA’s Strategy 2020-2025, and annual operational plan.• Ensure excellent customer service standards as primary responder to football enquires, to include first line support for London FA’s email inboxes and phone support.• To contribute to the delivery of the club and league affiliation and sanctioning process, supporting the delivery of the London FA strategic plan and National Game Strategy in partnership with colleagues and key stakeholders.• To always act in the best interests of Children and Young People and to ensure their welfare is considered in all decision and actions taken.• To support the administration of London FA’s disciplinary processes and investigations into on and off-field behaviour and reported misconduct.• To support the adoption of FA technology systems across grassroots football.Experience and Skills:• Competent IT skills (Word/ Excel/PowerPoint/Databases/Microsoft Office/internet)• Excellent customer service skills• Excellent communications skills, both verbal and written• Excellent problem-solving and decision-making skills• Experience of working with and supporting volunteers• Team player• Ability to prioritise and structure work• A working understanding of safeguarding policy and practice• Experience of working in a high-pressure environment and able to deliver results within agreed time limits.• Knowledge and understanding of football regulations.• Experience of people skills to interact effectively with diverse individuals and stakeholders.• Strong analytical and critical thinking skills with diligence• Ability to read, digest and assimilate information quickly and effectively