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Everton Football Club

Everton Football Club

First Line Technical Support Analyst

country

posting Date

role Type

England

Analyst

Dec 14, 2023

ROLE DESCRIPTION

Job Description






Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation and professionalism during the course of a glittering history that spans three centuries.  One of the 12 founder members of the Football League, Everton has played more games in English football's top flight than any other club.    While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium currently being constructed on the banks of the iconic River Mersey.  In doing so, we remain committed to developing and supporting teams across our men’s, women’s and Academy set-ups that inspire and compete at the highest level of the game.   


Our values underpin how we behave, how we represent our club in our city and across the world of football, and how we look after one another and our community. They provide a framework for how we work and engage with partners, suppliers and, most importantly, our fans.     


About the opportunity: We have an exciting opportunity for an experienced IT professional to join our innovative and forward-thinking Technology department here at Everton Football Club. 


As a 1st Line Technical Support Analyst, you will assist the Infrastructure Services Manager in ensuring the maintenance, support and proper functioning of the Club’s ICT systems. 


Other core responsibilities you will cover as part of this role include: 




Help Desk Support: 






Responding to and resolving user inquiries and issues via phone, email, or chat. 


Logging and documenting support requests in a ticketing system. 






Troubleshooting: 






Identifying and diagnosing hardware, software, or network issues. 


Offering step-by-step guidance to users for problem resolution. 






User Account Management: 






Creating, modifying, or deactivating user accounts. 


Assisting with password resets and access-related issues. 






Software Installation and Updates: 






Installing, configuring, and updating software applications on user devices. 


Ensuring compliance with licensing agreements. 






Hardware Support: 






Providing basic hardware support, such as troubleshooting computer peripherals. 


Coordinating with third parties for hardware repairs or replacements. 






Network Connectivity: 






Assisting users with network connectivity issues. 


Troubleshooting basic network problems, such as connectivity and access. 






Documentation: 






Maintaining accurate and up-to-date documentation of common issues and solutions. 


Creating user guides or knowledge base articles for common problems. 






Training and Education: 






Conducting basic user training on software and hardware usage. 


Educating users about IT policies and best practices. 






Remote Assistance: 






Providing remote support to users, especially in a distributed or remote work environment. 


Utilising remote desktop tools for troubleshooting and issue resolution. 






Escalation: 






Escalating more complex issues to higher-tier support teams when necessary. 


Collaborating with other IT personnel to resolve challenging problems. 






Customer Service: 






Delivering excellent customer service and maintaining a positive, helpful attitude. 


Keeping users informed about the status of their support requests. 




This position provides exposure to a broad range of IT-related projects and activities across the Club. 


If you are IT minded and forward thinking, enjoy working as part of a team and have a proactive ‘can-do’ approach to your work then we at Everton Football Club would love to hear from you! 


This position is on a permanent basis and will be contracted to 35 hours per week. 


The location for this role is within our Club’s iconic headquarters in the Royal Liver Building in Liverpool, with the opportunity to work flexibly with our Hybrid working approach on the successful completion of the probationary period.  


The closing date of this advert is on Wednesday 3td January 2024. 


We reserve the right to close this vacancy early should we receive a substation amount of applications.


Everton Family Safer Recruitment Practices      


The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.      


As a requirement of our safer recruitment practices, this role will require an Enhanced DBS check or evidence that you are subscribed to the DBS Update Service information of which can be found here       


This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.       


Equity Inclusion  


Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com  


To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton will offer a guaranteed interview to those who highlight they are female, from a Black, Asian or Mixed Heritage community or have a disability/long-term health condition should they meet a pre-determined level of the advertised job criteria. This scheme does not guarantee any applicant employment. 


The Everton Family is committed to equal opportunities and is proud to be a Disability Confident Leader. We provide a fully inclusive and accessible recruitment process, we accept all job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance please contact our Recruitment Team via email - careers@evertonfc.com.    


The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

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