Charlotte FC

Charlotte FC

Fan Experience Coordinator


Role Type



Posting Date

Apr 4, 2022

Role description

Charlotte Football Club is bringing Major League Soccer to the Carolinas and began play March 5th, 2022, before an MLS record crowd of 74,479. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC’s home is Bank of America Stadium which underwent soccer-specific renovations totaling $50 million. These updates will provide an elite venue for MLS matches and a unique experience for players and fans. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit Position SummaryCharlotte Football Club is seeking a Fan Experience Coordinator who will support the fan facing activations for the club.  This role will play a critical part in the planning and execution of non-matchday events to engage our fanbase at large across the Carolinas.  This position will be responsible for the execution of logistics to deliver world class fan experiences in the leadup to and on matchdays.  The Fan Experience Coordinator will play an active role in developing and maintaining supporter relations and will be responsible for executing on supporter related logistics. The Fan Experience Coordinator reports to the Chief Fan Officer.  Charlotte Football Club is seeking a highly motivated, hyper-organized, innovative individual who has experience in the fan engagement/events management field.Primary Responsibilities
Plan and execute on Charlotte FC special events and fan development activations. Work with cross-functional team to build fan-centric experiences that drive engagement, optimize lead generation, integrate partners, promote ticket sales, build fan loyalty, and expand the Club’s reach.
Manage logistical needs from Supporters, including the management of the Supporters’ Council Fund, processing supporters expense requests, paying invoices, and assisting with supporter lead events.
Act as a Supporter Liaison and Traveling Supporter Liaison for home and select away matches.
Serve as on-site contact with operations on event and matchdays.
Compile, compose and circulate event and matchday production notes and recaps.
Proactively seek new opportunities and research trends across the entertainment industry to deliver the best experiences to the Charlotte FC fan base.
Work across multiple internal departments to help execute initiatives and events
Assist with day-to-day planning and project management of all programs and events
Additional related duties as assigned 

Bachelor’s Degree in business, sports management or other related field
Minimum 2+ years of experiential marketing, event management, operations, or fan engagement experience
Must have a valid USA Driver’s license
Must pass pre-employment screens
Soccer knowledge is a plus
Sports Industry experience is a plus
Skills for Success
Strong work ethic and attention to detail
Strong verbal and written communication skills
Works well within in a collaborative, team-driven, and goal-based environment
Works well under pressure while maintaining a positive attitude
Must be a team player, reliable, and dependable with a can-do attitude
Must maintain complete confidentiality of privileged, and/or sensitive information
Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
The ability to prioritize workload to manage time and tasks 
Work Environment and Physical RequirementsThis position operates in a professional office environment, outside in a stadium facility and in the community at various events. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required.  This position typically works approximately 40 hours per week. 
Must be able to work all Charlotte FC home matches
Must be able to lift and carry up to 40 lbs.
Ability to remain sitting for up to 8 hours at a desk and computer
Ability to remain standing/walking for up to 8 hours
Ability to climb stairs
Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc.
Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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