Job Title: FAInet Project Support
Location:FAI Headquarters, Abbotstown, Dublin 15, Ireland
Direct Reporting Line:FAInet Technical Project and Support Manager
Duration:Permanent, full time
Reporting to the Technical Project and Support Manager you will be responsible for the following.
On-board, train and support users of the Football Management System (FMS).
Work directly with Stakeholders for the delivery of web-based systems to include all required processes of project management.
Liaise with Child Welfare department and regional managers to collate, update, and maintain an active club database for the association.
Update and edit the FMS information from time to time with new clubs & venues.
Assist with the processing of International Transfer Certificate (ITC) and FIFA Minor Applications through FIFA Transfer Matching System.
Designated FMS contact for stakeholders to support player registration & competition management.
Assist with creating, editing, and delivering webinars for end-users of the FMS.
Assist with creating, editing, and maintaining our booking platform for FMS webinars.
Create training documentation and instructional videos for users of the system.
Using the IT Helpdesk, analyse, support, resolve and document incoming queries from users.
Liaise with internal and external stakeholders to document system bugs/errors and report the continual development of the FMS.
Other duties may be assigned depending on the requirements of the role.
Excellent interpersonal and customer-facing skills.
A 3rdLevel qualification in IT, Digital, Business, or a Sport relevant qualification.
Advanced Word, Excel, PowerPoint.
Ideally you will also have:
1 years’ experience working in a Technical or digital environment providing support to users.
Project management or support experience.
A passion for football and an understanding of Irish football organisations and structures.
An understanding of the FAI Values and Strategy 2022-2025.
Strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales.
Strong communications skills (excellent written and verbal English).
Ability to operate within a highly pressurised and fast paced environment and work on your own initiative.
Accuracy, attention to detail and a pro-active approach essential.
Flexible approach to working hours.
Closing Date for applications is 11/4/22
Shortlisting will take place shortly afterwards
The Football Association of Ireland is an equal opportunities employer.