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Millwall Football Club

Millwall Football Club

Facilities Officer

Application Link


Role Type



Posting Date

Dec 7, 2022

Role description

Role Summary:
Millwall Community Trust (MCT) is looking for an experienced Facilities Manager to manage MCT operated sites in Lewisham and Southwark.  MCT has a strategy of encouraging sports participation through positive partnerships and operates several programmes across the London Boroughs of Lewisham and Southwark at these sites.   

Key Responsibilities:
·         Assist and supervise clients and customers in their use of the MCT operated sites by maintaining a clean, secure and customer focused service, ensure customers safety and well-being.  This includes assisting in the development and participation of activity programmes.
·         Work with individuals and/or groups from a range of backgrounds.
·         Responsible setting up of equipment facilities and for the correct use and safe keeping of both.
·         Health and safety issues at sites
·         Rota allocated for sessional staff.
·         Build and support positive working partnerships with existing and new key partners to
            receive continued funding for the hire of facilities.
·         Generate new hires through effective enquiry handling from the initial enquiry call through to the facility tours with follow up calls and effective closure of the sale.
·         Take incoming customer calls, and make outgoing customer calls or cold calls in order
            to sell floor space at the MCT facility sites.
·         Undertake cleaning as necessary in order to attain a high level of cleanliness,
            preparation of the facility and maintenance of safety standards.
·         Reception and booking duties and undertake administration tasks as necessary.
·         Be responsible for all health and safety matters at the various sites.
·         Administrative tasks related to all MCT activities (updating registers, Invoicing, consent forms, risk assessments, incident, and accident forms) 
·         Writing case studies that demonstrate impact of projects, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
·         Understanding and implement all MCT policies and procedures, including those relating to Safeguarding, Health and Safety and emergency procedures.
·         Undertake other duties as required to ensure efficient delivery of MCT sessions.
·         Attend relevant training courses as requested by MCT officers as required.
·         Completion of Risk Assessments. Maintain high standards of professional behavior towards colleagues, the young people with whom MCT engages and the wider general public when working for or wearing MCT branded kit.
·         Undertake regular professional development days as set by MCT in order to continue your own personal development, whilst allowing MCT to continue setting a benchmark within the industry.

Personal Skills/Abilities:
·         Be self-motivated, committed and reliable once assigned work.
·         Customer Service Level 2.
·         Facilities Management Qualifications – (ILM or BIFM).
·         Experience of facilities management.
·         Level 2 Health and Safety.
·         Nebosh Award / National Certificate.      
·         Up to date FA Emergency Aid and Safeguarding certificates.
·         Ability to prioritise workload.
·         Good presenting skills.
·         Ability to manage budgets.
·         Excellent interpersonal skills

To apply: Please complete the application form via the link and send your CV and covering letter to
Application Form Link:
Due to the quantity of applicants expected, only those short-listed will be notified.

Closing date for applications: Friday 30th December 2022.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.
Millwall Community Trust are fully committed to equality, diversity, inclusion, and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities, and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

‘Millwall Community Trust is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.'
Safeguarding Policy Statement

Because of the nature of the work undertaken by Millwall Community Trust (MCT), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MCT meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook. 

What is safeguarding?
Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MCT setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.
MCT’s Safeguarding Ethos
MCT will always seek to provide protection to any person that receives our services. To this end MCT will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MCT believes that a no one should ever experience abuse of any kind. MCT have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MCT are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MCT - including as applicable - the Board of Directors Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MCT. This policy also applies to any other person that engages with the work of MCT and includes parents, carers, families and other visitors to MCT premises. 
Safeguarding at MCT
MCT places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MCT ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MCT’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:
1.      Getting the right people involved with MCT
 This is achieved through adherence to MCT’s Safer Recruitment Policies and Procedures.

 2.      Creating a safe environment for children, young people adults at risk
 This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MCT’s Codes of Conduct.
3.      Promoting clear systems to deal with any safeguarding concerns
 This is achieved through implementation of all MCT’s policies and procedures relating to safeguarding.   

A full copy of MCT’s Safeguarding Handbook is available by speaking with (or contacting) the MCT person responsible for safeguarding.

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