Job purpose: To ensure all guests receive outstanding customer service when using our spaces for their conference orevents, whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality”.
Role Competencies:Planning Timescales: Set up and preparation of events and conference spaces, working to a deadline. Delivering requests on time as specified by client.Decision Making: Decisions within remit of own role. All decisions to be made with safety and the business in mind. Impact Influence: To meet and exceed guest expectations Build relationships with organisers to ensure we best suit their needs. To ensure that customers are made to feel comfortable and well looked after. To offer each guest a personalised and welcoming experience. To have a positive and caring attitude to guest and colleagues within the department
Skill Level: To develop a knowledge of room capabilities, basic AV set up, menu and allergens, service styles and brandstandards.
Communication: To follow and execute any reasonable request from your line manager and supervisors To actively work with others within the department and other business areas To actively resolve any customer queries or issues and report these to the line manager
Budget Management: Maximise revenue opportunities by up selling where possible Control costs to business where possible, for example energy savings and loss of waste
Lead Develop: Not Applicable
Operating Parameters: To ensure all customers are served food or drinks as ordered. Maintain a high level of cleanliness and hygiene both personally and within the FB working environment. To be part of a dynamic workforce that supports all FB departments and makes a strong contribution to a team. To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china cutlery, taking orders, waiting tables, bar service, in room dining and food delivery. To adhere to all company policy and procedures, health safety, hygiene, licensing and employee handbook. To process payments using the Simphony and Bleep Point of Sale system, for transactions of credit card, room charge and cash.
Essential Desirable Job Criteria: Evidence of working as part of a team (E) Excellent customer service skills (E) Excellent verbal communication skills (E) Flexible attitude towards working schedule. Shifts may include weekends and evenings (E ) Demonstrate a “Can Do” attitude ( E ) To care and build working relationships with your colleagues. (E ) To be able to demonstrate a flexible attitude to working in all FB departments. ( D) To be professional and respectful to colleagues at all times. ( E) To implement and maintain all food safety procedures and policies with the food and beverage outlets. (E ) To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and wellmaintained. ( E)
Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and atrisk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfareof all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything thatdoes not appear to be correct. The post maybe subject to an enhanced DBS check and yearly selfdeclarations.