ROLE DESCRIPTION

About The Role







Role Purpose
To be responsible formaintainingthe high standards of the department through the organisation and the smooth day to day running of all conferences and events. To maximise sales, control all costs and develop all team members in order to achieve departmental objectives.

Main areas of responsibility

Support the day to day running of all aspects of the Conference & Events (C&E) department, ensuring that standards are maintained at all times.
Liaisewith event organisers to ensure all details are correct as per function sheet, and where required, attend pre-event meetings.
Meet with the kitchen team prior to service in respect of timing and quality to ensure food items are served according to the guests requirements.
Ensure high standards of food and beverage service delivery in accordance with company standards.
Take ownership for guestqueriesand complaints, taking appropriate action to ensure total guest satisfaction is achieved. Communicate and problems to the C&E Manager.
Ensure all staff have clear directions and information, ensuring suitable supervision for function set ups, operations, and post function.
Lead by example, train, develop, motivate, and communicate proactively with all tram members.
Ensure rooms are cleared the the required standards and set up ready for the next event as per function sheet.
Ensure all bars, front and back of house areas are maintained in a clean and tidy manner in line with hygiene and H&S legislation.
To be flexible regarding working hours to handle any unexpected requirements.
To identify and report any maintenance requirements or potentially hazardous situations.
To comply with all legal requirements in respect of health and safety and welfare of all members of staff and customers, including attending COSHH training and practising safe working habits.

General Responsibilities

Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
Perform other duties as required, which are considered relevant to the post and to the objectives of the Group asidentifiedby the C&E Manager.
Treat all colleagues as customers ensuring respectful, positive outcomes across all communications.
Adhere to and abide by all BWFC policies, procedures and guidelines, especially rememberingresponsibilitiesto others under Equal Opportunities, Health and Safety, Equality and Diversity.









About The Candidate






Essential Requirements

Experience

Previous experience leading events teams in a hospitality venue.

Knowledge, Skills and Qualities

Excellent customer service skills.
Resilience and problem solving attitude.
Strong organisational skills.
Ability to effectively prioritise work.
Attention to details.
Passion for hospitality.

Desirable Requirements

Experience

Experience of working in a large capacity venue.







About The Club






As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions.

Following the acquisition of the club in 2019, Football Ventures (Whites) Ltd owns Bolton Wanderers as well as Bolton Stadium Hotel and stewardship of Football Ventures is working towards an exciting and sustainable future. We pride ourselves on doing things differently, with ambitious plans to progress the club in a pragmatic, authentic and inclusive way.

As as equal opportunities employer, Bolton Wanderers Football Club is committedto the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.


www.bwfc.co.uk/club/equality-diversity-and-inclusion
www.bwfc.co.uk/club/one-wanderers-family-safeguarding