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The FA

The FA

Education Delivery Coordinator


Role Type



Posting Date

Aug 8, 2023

Role description

About the Team

From first-time coaches to the big names operating at pro-level, we provide the English game with a workforce that reflects and inspires everyone who plays the game. Our team designs and delivers the coaching pathway, and manages coaching badge qualifications, to raise the bar for our national game.

What will you be doing?

Planning of St George's Park and regionally - based courses, conferences and events from application through to event delivery as required by the course calendar – Scheduling / Pre-Course Administration / On Course delivery  / Post Course Administration / Customer Service / Stakeholder management.
Contribute to the review of survey feedback and identification of areas of improvement for implementation.
Implement process improvements to enhance the delivery of events.
Provide information on course operations and events KPI's to the Education Delivery Officer.
In-situ coordination of the delivery of FA Education courses.
Ensure the courses are delivered within agreed budgets.
Coordinate the application and payment process to ensure all revenue is received on time.
Provide excellent customer service and support to course tutors and learners throughout the learner journey from pre-course enquiry through to post course certification.
Develop positive working relationships with internal and external key stakeholders working collaboratively to achieve the best outcomes for all.
Support other team members in the delivery of events when required.
Use the relevant IT systems to ensure all data is captured and planning milestones delivered.
Undertake project work as designated by the Education Delivery Officer.
Support the creation of an FAE Operating Manual to ensure minimum standards and clear consistent processes across FA Education.
Ability to work in a flexible and agile manner to support course delivery and events, which serve FAE Customers. Including evenings and weekend commitments.
Executes additional tasks as required in order to meet FA Group changing priorities.
Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Strong written and verbal communication skills.
Experience working in a fast-paced customer-focused environment and delivering excellent customer service.
Proven team- working experience.
Ability to demonstrate working with and supporting numerous key internal and external stakeholders.
Experience in budget management.
Experience in events/operations planning and delivery.
Ability to manage multi projects and stakeholders.
Use of planning tools and systems.
Proficient skills in MS Office including Excel.
Flexible approach to working hours, including evenings and weekends.

Beneficial to have:

Experience in a sporting organisation/association.

Invest in a professionally

designed CV.
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