ROLE DESCRIPTION

About the job
The Role

We are looking for passionate Disability Liaison Assistants to join our team and provide a best-in-class experience for our disabled supporters visiting the Emirates Stadium and Meadow Park.

This will be across event days, including matchdays and concerts. Ensuring a welcoming atmosphere, advising supporters of the services and facilities available to them, handling enquiries and problem solving.

Rate of pay: London Living Wage

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

Provide best-in-class customer care - you will ensure a great supporter experience for all disabled visitors at our events
Proactive query management - you’ll proudly be the point of contact for any questions and requests relating to disabled visitors, facilities or services
Engage with our supporters - you will be welcoming our disabled visitors to the Emirates Stadium, Meadow Park and away matches
Build meaningful relationships - you'll create and maintain impactful relationships with our supporters
Uphold smooth operational delivery - you will help the team in our disabled supporters lounge and attend any post-match meet and greets

What We Are Looking For

Passion for customer service - you have a genuine passion for helping others and you take pride in your empathetic approach to providing exceptional service to our visitors
Dynamic communicator - you're proactive in communication to a diverse range of individuals
Courageous team player - you're a trusted and proud ambassador for our club who fosters honesty and integrity
Flexible and adaptable - you're able to manage a situation while remaining calm under pressure
Champion of equality, diversity and inclusion - you actively promote equality, diversity and inclusion both in the workplace and in the wider community
Trusted ambassador for our club - you recognise your responsibility as a representative of our club and maintain exceptional standards of professional behaviour towards colleagues, our community participants and the wider public

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date - Wednesday 12th June 2024

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!