Disability Liaison Officer (Voluntary Role)
Club - Reports to Safety Officer, Club Secretary, Ticketing Manager
Key contacts Internal
Safety Officer, Club Secretary, Ticketing Manager, Media & Marketing Manager, Stewards
Key contacts External
The Football League, The FA, Visiting Clubs, Level Playing Field
Based at The Abbey Stadium, Newmarket Road, Cambridge, CB5 8LN, with the requirement to attend all first team fixtures. Attendance at away fixtures is not mandatory however, can be accommodated.
23 x Home League Games + Cup Games + Pre-Season Fixtures
Arrival 90 minutes pre – kick off till full time
To be responsible for supporting and advising the football club in relation to improving access and inclusion for its disabled supporters, customers, employees, volunteers and players.
The DSLO will be the club’s key advocate for all disability-related matters and will champion disability issues, as well as promoting the business benefits of creating an accessible stadium, match day and inclusive environment.
They will serve as the main point of contact between the football club and its disabled supporters, guests, players and employees and will work to facilitate a positive dialogue between the two parties.
Key Job Outcomes
· Act as a point of liaison between the club and its disabled visitors and fans, and their associations or groups.
· Collate access information for disabled home and away supporters, with relevant match day information on public transport from the city centre to the stadium and back, accessible accommodation, contact information and accessible facilities and services available at the improving and promoting accessible match day services at the stadium.
· To liaise with local disability communities to ensure the club is following best practices and encouraging new disabled fans to attend matches.
· Attend organised training events delivered by the EFL and Level Playing Field.
· Assist with disability inclusion and etiquette training for club employees and volunteers.
· In partnership with the Club ensure own compliance with all the legislative, regulatory and statutory requirements.
· Other adhoc responsibilities as determined by the club.
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your employment, you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.
Skills, Knowledge, Qualifications & Experience
Effective influencing and written/verbal communication skills, display positive and enthusiastic attitude at all times
Understanding of local disability legislation and how to provide an accessible stadium
Able to communicate with a wide range of key stakeholders, including senior management, local disability groups and differently disabled people
Understanding working environment of Cambridge United FC
Builds knowledge of fan base/ processes/ regulation/ SFA or SPFL fan initiatives or systems to resolve issues and provide solutions
Collaborative and engaging communication skills
Self-motivated and passionate about improving access and inclusion for disabled people
Interested applicants should apply by submitting their CV and Cover Letter
Application Closing Date
Friday 2nd December
Cambridge United FC is committed to promoting equality of opportunity for all staff. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Cambridge United FC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
For those positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with other safer recruitment checks.
The post holder will be required to undergo Safeguarding training periodically.
Equality, Diversity & Inclusion
Cambridge United FC is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate on the basis of age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio-economic background or any other inappropriate distinction or characteristic covered by the Equality Act 2010.