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United Soccer League

United Soccer League

Director, Operations - USL Super League

country

posting Date

role Type

USA

Business

Mar 10, 2024

ROLE DESCRIPTION

United Soccer League
Job Title:Director, Operations – USL Super League
Position Type:Full Time
Location:Tampa, FL (USL Headquarters)

Overview of the United Soccer League (USL)
The United Soccer League (USL) is the heartbeat of American soccer. Impacting more than 200 communities across the USA, the USL is the first and only soccer organization in the USA to build a youth-to-professional pathway for both men and women within one ecosystem. That structure includes three professional leagues: USL Super League (women), USL Championship (men), and USL League One (men); two pre-professional leagues: USL League Two (men) and the USL W League (women); and two youth platforms: USL Academy and USL Youth.

Authentic, vital, and exciting, the USL is dedicated to providing an inclusive and memorable soccer experience for players, fans, and communities across our growing "soccer nation."

Position Purpose
The Director, Operations – USL Super League will directly assist in accomplishing the mission to use women soccer as a force for societal good by creating a national platform to increase opportunity, gender equity and career development. Through leading the operational responsibilities of the USL Super League and its member clubs, a successful candidate will recognize the role that operational excellence plays in achieving the League mission and strategies. This role requires a highly operational individual who can manage extensive processes, standards, and internal collaboration which are integral to the League success.

In addition, a successful candidate must have strong interpersonal skills to develop lasting relationships with key stakeholders at member clubs and manage challenging situations that require strong decision-making abilities.

Duties and Responsibilities
Specific duties include, but are not limited to:

Internal Management:

Manage the daily work duties for Super League operations team members as directed.
Perform the annual review process in collaboration with leadership and team members.
Lead seasonal internship program for Super League Operations.
Manage internal collaboration across departments for any Super League activities.
Participate in weekly meetings with pertinent department personnel to cover individual task updates, overall project timelines, and brainstorm new ideas for improving operations.

External Management:

Forge strong relationships with each member club leadership and primary points of contact.
Directly liaise with the designated club administrators on all league operations issues.
Assist in the integration and onboarding of new club operational staff into the league.
Provide unparalleled customer service and maintain positive relationships with clubs.
Assist with communication and collaboration with partners for the season and special events.


Operations Competition:

Assist in the initial league scheduling and schedule change processes.
Assist and lead sessions at the annual general meeting (USL Winter Summit).
Work with the league and club operations teams to develop operations initiatives, including game day operations and presentation, facility management, security procedures, team administration, and supporters group management.
Oversee and enforce league discipline for players and coaches, as well as team compliance with the league minimum standards.
Develop standard procedures / policies for common occurrences (e.g., Rainout Policy).
Assist in ensuring league deliverables are sent and received by clubs (Soccer Balls, Signage, Apparel, etc.).
Coordinate and manage league events and competitions for Super League.
Other duties/responsibilities as assigned.


Qualifications

4-6 years of league/club operations or sport management experience, preferably in the soccer industry.
Bachelor degree in sport management, business administration or similar highly preferred; or equivalent experience/combined education.
Previous experience in managing team members or direct reports.
Previous experience in customer service or client success strongly preferred.
Attention to detail and ability to perform detail-oriented work in a timely manner a must.
Adaptability and eagerness to learn.
Desire to find creative solutions to variously shaped challenges.
Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners.
Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.
Positive attitude and strong work ethic a must.
Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if / when necessary.
Must have U.S. work authorization.


Work Environment
Based in Tampa, FL, USL Headquarters provides a vibrant and open working environment designed to promote collaboration, the exchange of ideas, and knowledge sharing. We believe in fostering a culture that encourages creativity, communication, and teamwork.

Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.

Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
We have great Perks- Comprehensive Benefits Package • Medical, Dental, Vision • Health HSA and FSA • 401k w/ up to 6% company match • Pet Insurance • Corporate Discounts • Paid Vacation, Holiday Sick Days • Business Casual Dress • Optional Remote Work Fridays • And More!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.



Job Questions:


Do you have professional soccer experience in league/club operations or sport management? If so, how many years and with which organization(s)?


Do you have previous professional experience in customer service or client success?


Do you have previous experience managing league and/or team scheduling processes? If so, with which organization(s)?


Do you have previous experience managing league and/or team registration processes? If so, with which platform(s)?


This position is a full-time role at our USL HQ office located in Tampa, FL. If selected for this position, when could you begin employment?


What is your salary expectation for this position (Response Required)?


Are you legally authorized to work in the USA for our Company?


Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the USA?

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