Columbus Crew

Columbus Crew

Digital Brand & Community Manager


Role Type



Posting Date

Apr 10, 2022

Role description

Columbus Crew Overview

Columbus Crew is the first club in Major League Soccer. The Crew is operated by The Edwards Family and Haslam Sports Group. The Black Gold are the 2021 Campeones Cup winners. The Club has won two MLS Cup championships in 2008 and 2020, one Lamar Hunt U.S. Open Cup in 2002, as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2022 campaign is the Crew’s 27th season in MLS as well as the Club’s first full season at Field. The 2022 season will also see the launch of Crew 2, a member of MLS NEXT.  The club will play at Historic Crew Stadium, MLS’s first soccer specific stadium.



Columbus Crew is looking for a creative and strategic digital communications leader to serve as the Digital Brand Community Manager. This key role will manage the Club’s brand, voice, tone and personality across all Club social and digital platforms. This newly designed role will help oversee digital and social media strategy for all Club platforms with an aim to generate brand awareness, build brand affinity and engage our supporters as well as future fans. This position reports to the Club’s Sr. Director of Brand Strategy Innovation and works closely with the Social Media Coordinator and as well as across all business functions of the Club.

Essential Duties Responsibilities

Oversee, manage and execute social and digital media strategies across Club platforms

Oversees the planning and posting across all social platforms including Facebook, Instagram, Twitter, LinkedIn, Snapchat, TikTok and YouTube

Lead role in match day content plan and strategy across social media channels

Leverage a data-driven approach to storytelling; ability to synthesize research and insights to evolve tactics and constantly innovate across channels

Develop audience-specific strategies to better engage our current supporters, the community, the global sporting market and beyond

Refine and advance the Club’s brand, voice, tone and personality across all Club social and digital platforms

Serves as the champion of the Club’s digital efforts across the organization with the mindset to never settle for “the way it’s always been” and push for constant digital innovation

Collaborate with leaders across the Club to shape and help bring the Crew’s brand, mission, vision and values to life

Ideate, create, edit and execute on-brand content

Represent the content department in key cross-organization meetings to serve as the digital/ brand collaboration quarterback

Ultimate oversight of the develop and management of the department’s content calendar– with responsibility of aggregating key Club-wide marketing and messaging priorities

Responsible for social and digital analytics and reporting

Ability to understand the ecosystem of digital and social media within an organization and ability to produce strategies and tactics to support business goals including but not limited to brand health and growth, supporter and community relations and revenue generation

Required skills, experience abilities

Bachelor’s degree in Journalism, Communications, Multimedia, Marketing or related fields

At least 3 years of professional experience in social media and content strategy

A demonstrated history of brand and community building, developing and overseeing content strategy and management

Strong working knowledge of social media platforms including Facebook, Instagram, Twitter, LinkedIn, Snapchat, TikTok and YouTube required

Strong working knowledge of Content Management Systems, Adobe Creative Suite, HTML, CSS and Microsoft Office software is preferred

Experience live-tweeting and posting across multiple social media platforms regularly without supervision for organizations, preferably in sports

A passionate storyteller with the ability to craft clear and concise copy

Experience within professional sports, entertainment or brands a plus

Strong knowledge of industry technologies and trends and willingness to stay up to date on best practices

Creative thinker and strategist with an ability to stay organized and manage projects

Ability to work both independently and with others on multiple projects with various deadlines

Strong work ethic, attention to detail and leadership skills

Knows when to stand up for digital strategy and a passion to inform and educate the importance and power of digital

Ability to work home and away matches

Ability to work some evenings, weekends and holidays

Invest in a professionally

tailored CV.
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