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Brighton & Hove Albion FC

Brighton & Hove Albion FC

Customer Service Executive

Country

Role Type

England

Management

Posting Date

Dec 6, 2022

Role description

To apply for this role, please follow the link to our careers page to make an application: https://www.brightonandhovealbion.com/club/club/jobs
 
Job Title: Customer Service Executive
Employer: Brighton Hove Albion
Location: American Express Community Stadium, Brighton
Salary: £21,000 per annum
Hours: 35 hours per week (first 5 home match days included in your contract, all home match days after can be taken as time off in lieu)
Job Type: Permanent  
Deadline Day: 1st January 2023
 
About Brighton Hove Albion FCWe are a local community club who compete at the highest levels of football on a global stage. Our ambition is to be a top ten Premier League club and a top four Women’s Super League club.  A commitment to high performance and high professional standards is at the heart of everything we do.
 
Help us create legendary customer experiences in our award-winning ticketing team
You will play a pivotal role in being the first point of contact to our supporters and deliver an exceptional service to our loyal fans by processing bookings by phone, in person and online and upselling on our club commercial products such as tickets, tours, memberships and more.
 
About you
You’ll need to have customer service experience and be comfortable in working in a busy sales environment (especially on matchdays!) You will need strong numerical and literacy skills. We need you to have good initiative and the ability to work well independently.
 
Your core hours will be Monday to Friday 9 to 5, but our ideal job holder will be flexible and committed to supporting the team and our fans outside of core hours, when required, including all home matchdays.
 
Our values play a pivotal role in our success
Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors.  As a team we live and breathe these values and celebrate them with TEAAM Brighton awards each season.  
 
Our values are:
·         Treat People Well
·         Exceed Expectations
·         Aim High. Never Give Up
·         Act with Integrity
·         Make it Special
 
How we say thank you
In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but not limited to:
 
·         Free breakfast and lunch when on site (fantastic healthy and tasty food provided by our inhouse chefs)
·         23 days leave plus 8 bank holidays rising to 28 days with length of service (pro rata for part time staff)
·         Club wide bonus scheme for 22/23 season
·         Priority access to Premier League match tickets, subject to availability and access to free WSL tickets for 22/23 season (upon completion of probation)
·         Free on-site parking at the Amex and the training ground
·         MyAlbion Rewards – benefits and reward platform
·         Employee Assistance Programme
·         In-house training programme and Continuing Professional Development opportunities
·         Discounts at the Club superstore and online
·         Discounts and benefits from partners and local businesses
·         Enhanced club pension scheme
·         Access to occupational health and mental health support
·         Group life protection
 
We are a Disability Confident employer
We are committed to supporting candidates with disabilities. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.
 
We champion diversity and equality
We believe the club benefits from engaging with everyone from a variety of backgrounds, allowing us to meet the needs of a diverse audience.  Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
 
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all colleagues and volunteers to share this commitment.
 
To be considered for this position, you must be able to demonstrate your right to work in the UK.

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