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Liverpool FC

Liverpool FC

Customer Insight Manager


posting Date

role Type



Nov 4, 2023


We have an exciting opportunity for an individual to join our Liverpool FC team as a Customer Insight Manager
What will you be doing?
You will be integral to the football club’s marketing insight strategy. The Insight Manager has a responsibility for fan insight within the marketing team, focusing on the generation of fan insight and fan profiling across digital and behavioural data. You are a go-to expert at the club for customer insight and profiling, providing actionable insights and recommendations.
Who are we looking for? 
You will be..

Fully literate in SQL to query the marketing data warehouse
Able to deliver actionable customer insights to a business audience
A strong negotiator and influencer
Confident using Microsoft Office packages, Excel in particular 

You will have…

A technical skill set with expert knowledge of building Power BI dashboards (or similar) and a strong understanding of digital analytics
Proven experience in running complex customer insight across a range of platforms such as data warehouses/ CRM environments
Degree educated with a relevant degree in maths/ business/ marketing/ statistical 

Why should you apply?
This is a full-time permanent role working 35 hours per week. Your main base will be our Chapel Street office which is close to local bars, shops and restaurants and has great views over the river Mersey.  
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme. 
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community. 
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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