U.S. Soccer Federation

Coordinator, Sport Development

U.S. Soccer Federation

Location

Illinois

Role Type

Closing Date

Est. Start Date

Management

Sep 29, 2021

Role description

U.S. Soccer Overview

We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We seek motivated, passionate, skilled people who can think, create and work on a team.

U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.


The Federation’s core principles set organization-wide standards to identify and foster our culture and inform how we interact and hold each other accountable. These principles guide U.S. Soccer: We Win Together. We Aim High. We Champion Diversity, Equity & Inclusion. To be successful as a USSF employee, it is critical to demonstrate and live up to these principles every day and with every interaction with peers, stakeholders, and partners.


The Federation’s core values are the individual attributes and characteristics that staff embody to uphold the organization’s principles and succeed. These values guide our employees: Integrity. Commitment. Teamwork. Respect.


Overview

The Coordinator will work within the Referee Operations Department and will be responsible for providing operational support to the State Referee Committees across the country, while supporting the referee registration process. The coordinator will be expected to lead event logistics, provide excellent customer service to both our members and individual referees, create and edit content for both the department newsletters and referee course material, support game assignment requests, and become an expert in the Learning Center –U.S. Soccer’s online educational and registration platform. This position is also responsible for exhibiting a high-degree of professionalism, time management, and the ability to manage varying personalities.



Primary Duties

Work collaboratively to execute the day-to-day operations
Create and maintain positive working relationships with all members, State Referee Committees, referees and other affiliated members
Coordinate and support assigned operations through proper planning, logistical support, event management and outstanding customer service
Act as a primary point of contact and support for U.S. Soccer Federation members and referees
Work with vendors on behalf of Referee Programs to meet department, event and member needs
Assist in managing the day-to-day task of department associates, help ensure holistic development and positive work environment
Oversee referee programing specific to U.S. Soccer assigned and/or member-based competitions
Assist in the course creation process, including revisions, implementation, and pedagogical discussions
As directed by the Referee Development Manager; coordinate, manage and reflect upon all education-based processes and events
Manage U.S. Soccer’s Learning Center platform and communicate with, support and help grow the associated user base(s)
Facilitate match official payments and reimbursements for professional games (domestic and international)
Additional duties assigned

Minimum Qualifications

Bachelor’s degree required
Minimum 1-3 years’ experience in an operational or customer service based role
Ability to prioritize and manage a number of different projects simultaneously
History of meeting and/or exceeding deadlines
Detail oriented and experience with creating and editing content
Strong Customer service and/or technical support experience
Excellent organizational and time management skills
Capable of working in fast-paced and demanding environments
Comfort working with online platforms
Proficient with Microsoft Office (Outlook, Word, Excel) and Adobe programs
Able and willing to travel up to 15% of the time
Able and willing to work non-traditional hours including weekends, evenings and holidays as needed

Desired Qualifications

History of managing or leading small teams
General soccer knowledge
General knowledge of the referee community
Knowledge of learning management, data analytics, CRM, assignment and registration platforms (Salesforce, Game Officials, Hudl, U.S. Soccer’s Learning Center, Tableau)
Can analyze data (performance and financial) and communicate findings
Proficient presentation skills
Bilingual

Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes:

Desire to be a part of the team
Belief and commitment to company culture and organizational goals — Support the Member, Impact the Athlete, Serve the Fan
Embrace and see learning and personal development as a lifelong pursuit
Possess a growth mindset—keeps an open mind and seeks new challenges
Practice self-assessment and self-reflection
Accountable, does not make excuses
Open to feedback, seeks opportunity to improve
Possess a tireless work ethic
Has the ability to be firm but fair
Communicate in a direct, open and honest manner
Build relationships through genuine interpersonal skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.